Lynnette Martin
4/438 Canning Hwy, Como, Perth,WA
Summary
Well-versed warehouse professional highly skilled in managing and supervising business growth in a fast-paced environment. Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Meticulous in managing logistics, planning schedules to provide smooth business operations. Astute in monitoring inventory control for analysis and replenishment based on consumer demand and sales forecasting. Excellent at developing and maintaining productive relationships with vendors, customers and staff.
Overview
11
11
years of professional experience
Work History
Warehouse Manager
Sheridan, Hanes Brands
11.2022 - 02.2024
- Supervised all order picks and fulfillment daily for prompt dispatch for customer satisfaction.
- Welcomed in-store, phone and online customer enquiries about product availability, return policy, warranties, benefits and product care for user satisfaction.
- Increased warehouse efficiency by implementing new inventory control management systems and procedures.
- Investigated inventory discrepancies and provided reporting for digital line counts.
- First point of contact for stock delivery and facilitated stock receipting into systems for multiple warehouse channels accurately.
- Streamlined operations for faster order processing by updating warehouse layout and organization.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
- Communicated regularly with cross-functional teams across the country and state to improve coordination between departments.
- Weekly team meetings on business statistics and continual improvement plans for maximum efficiency and productivity.
- Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
- Maintained a safe work environment by enforcing strict adherence to company policies.
- Conducted periodic and weekly audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Undertook frequent cyclical counts following deliveries and high picking days to maintain precise stock levels.
- Facilitated setup and supervision for yearly stock take procedures.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Managed relationships with external partners such as suppliers and freight forwarders ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Cleaned and maintained warehouse in compliance with safety standards.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery through excel and teams.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Integrated warehouse operations with existing and new business processes.
Assistant Store Manager
Sheridan, Hanes Brands
12.2021 - 09.2022
- Facilitated through a secondment to provide store support to the management team.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Trained new sales assistants on selling strategies, customer relationship management and advanced product knowledge.
- Process and daily dispatch of online orders
- Liason with Australia post for outgoing deliveries
- Stock management in receiving and reporting discrepancies
- Facilitate stock maintainence for smooth in-store and online orders
- Assisted customers with prompt and polite support in-person and via telephone.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
- Fielded customer questions to share information about products, availability and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Referred customers to various services by evaluating needs and providing recommendations.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Frequent store and stock replenishment
- Worked with loss prevention in monitoring shopper behavior.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained records related to sales, returns and inventory availability.
- Communicated all setbacks and updates with store team to ensure uniform awareness
Ultrasound Supervisor
Perth Obstetrics & Gynaecology Ultrasound
02.2021 - 05.2021
- Adeptly managed multi-line phone system with over 80 patient calls each day.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Enhanced office efficiency by handling high volume of callers and in-patient duties per day.
- Checked patient data including insurance, demographic and health history to keep information current.
- Carefully transcribed phone messages and relayed to appropriate personnel.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Supported office staff and operational requirements with administrative tasks.
- Participated and led employee staff meetings, reporting trends in procedures, advising leadership on resources needed and receiving information to be disseminated
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Organized paperwork such as charts and reports for office and patient needs.
- Completed clerical duties and tasks for clinic administration.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash, ensure patient restrooms are clean and toiletries stocked.
- Completed and filed financial documentation for accounting purposes.
- Entered procedure codes and diagnosis codes into medical billing software.
- Filed and retrieved patient records for provider.
- Reviewed and sent medical records to other physicians upon request.
- Maintained records by recording, obtaining and updating personal and financial information.
Administrative Assistant
Singapore National Employers Federation
06.2015 - 12.2015
- Managed seminar preparations for department directors
- Assisted in Research regarding medical illnesses
- Assisted in onsite/offsite workplace health projects
- Data entry in Microsoft excel, access and word.
- Customer/client service
- Coached new employees on administrative procedures, company policies and performance standards.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Executed record filing system to improve document organization and management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Set up conference rooms, technology and materials to facilitate meetings
- Interacted with vendors to purchase and set up equipment and services
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient
- Created presentations to inform, motivate and persuade internal and external audiences
Administrative Assistant
National Institute of Education
03.2015 - 06.2015
- General administrative duties
- Data entry in Microsoft excel/word Filing
- Organizing Documentation Reimbursement
- Established customer/client care service
- Regular correspondence with clients via email
- Minor accounting duties
Customer Service Assistant
Singapore Science Centre
04.2014 - 08.2014
- Assist with tourists and crowd control
- Customer/retail service experience
- Selling products with updated feature knowledge
- Assisting with money management of tickets and activities
- Data entry using Microsoft suite
- Guide for tourists in fluent English , Tamil or Malayalam if needed
- Performed well in independent manning of scientific booths
- Maintaining cleanliness and presentation of designated areas for optimal customer service experience
- Achieving stipulated sales from retail services
- Achieved company sale targets daily
Customer service assistant
AGX Logistics
08.2013 - 10.2013
- Presented, Prepared and maintained appropriate activity (Shipment & Sales) reports
- Document organization for all managers
- Liason between external vendors and internal
- Monitored minor financial activities
- Managed over 100 calls per day pertaining shipment & Sales
- Presented professional appearance and attitude at all times, and maintained high standard of customer service
- Performed miscellaneous job-related duties as assigned
Education
Bachelor of Science - Biomedical Science
Murdoch University
Perth, WA09.2019
Polytechnic Diploma - Biomedical Science
Republic Polytechnic
Singapore05.2015
Skills
- Workflow Coordination
- Independent & collaborative team relations
- Database Management
- Display flexibility in adapting
- Process Improvement
- Administrative proficiency
- Warehouse Logistics
- Order fulfillment
- Stock inventory management
- Visual store Merchandising
- Inventory Management
- Proficient in Microsoft Suite
- Organization and Time Management
- Vendor Relationship Management
Additional Information
Work Referees
Dylan Dartnell
Stock allocator (Sheridan, NSW)
0447724222
Angie Wright
Area manager (Sheridan,WA)
0421565204
Personal Reference
Elizebeth Winterson
0435150921
Timeline
Warehouse Manager
Sheridan, Hanes Brands
11.2022 - 02.2024
Assistant Store Manager
Sheridan, Hanes Brands
12.2021 - 09.2022
Ultrasound Supervisor
Perth Obstetrics & Gynaecology Ultrasound
02.2021 - 05.2021
Administrative Assistant
Singapore National Employers Federation
06.2015 - 12.2015
Administrative Assistant
National Institute of Education
03.2015 - 06.2015
Customer Service Assistant
Singapore Science Centre
04.2014 - 08.2014
Customer service assistant
AGX Logistics
08.2013 - 10.2013
Bachelor of Science - Biomedical Science
Murdoch University
Polytechnic Diploma - Biomedical Science
Republic Polytechnic
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