Lynton Muller
Sydney,NSW
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving. Resourceful Guest Relations Manager adept at maintaining high productivity and efficiency in task completion. Specialize in effective communication, crisis management, and customer satisfaction strategies. Excel in empathy, active listening, and problem-solving to enhance guest experiences.
Overview
5
5
years of professional experience
Work History
Guest Relations Manager
P&O Australia
01.2022 - Current
- Performed administrative tasks such as updating databases or preparing documents.
- Organized special events for guests such as meet-and-greets with celebrities or VIPs.
- Monitored daily operations of the Guest Relations team, ensuring customer satisfaction goals were met.
- Identified potential operational issues that could impact guest satisfaction levels.
- Advised management on any changes needed in order to enhance the guest experience.
- Provided training and guidance to new staff members in customer service standards and best practices.
- Developed strategies for managing peak periods at the front desk by utilizing additional staff resources.
- Contacted guests to check on satisfaction and inquire about improvement suggestions.
- Engage customers in appropriate conversation to understand their needs in depth, show high levels of respect for their individual needs and ensure their interests are catered for
- Regularly find opportunities to enhance the customer experience and increase satisfaction
- Respond immediately, positively and calmly to changing customer requirements and needs, and ensure that team members also respond appropriately
- Plan the activities and services the team provides in response to an in-depth analysis of the crew / passenger profile for each cruise
- Attend corporate sponsored social events as required
Financial Manager
Arena Group
08.2020 - 05.2021
- Ensured compliance with all relevant accounting principles when preparing financial statements.
- Reviewed monthly financial statements for accuracy and completeness.
- Prepared monthly, quarterly and annual financial statements for management review.
- Cultivated relationships with external stakeholders such as bankers or investors in order to secure additional funding sources if needed.
- Analyzed financial performance data to identify trends and develop forecasts.
- Assisted with auditing processes related to payroll.
- Assisted employees with payroll-related inquiries, providing clear and concise information.
Property Manager
OTOGsa
01.2020 - 07.2020
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Provided guidance and support to junior team members in order to facilitate their professional development.
- Organized regular meetings between owners and tenants to discuss any issues or concerns they may have.
- Managed all maintenance requests from tenants in a timely manner.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Skills
- Property Management Systems
- Event Support
- Detail-driven
- Complaint Handling
- Public speaking and presentations
- Strong leadership
- New Hire Training
- Service Improvements
- Cultural Awareness
- Sales and Upselling
- Staff Training and Development
- Reservation Management
- Superior organizational skills
Timeline
Guest Relations Manager
P&O Australia
01.2022 - Current
Financial Manager
Arena Group
08.2020 - 05.2021
Property Manager
OTOGsa
01.2020 - 07.2020
Similar Profiles
Kerry MuirKerry Muir
Youth Security Officer at P&O AUSTRALIAYouth Security Officer at P&O AUSTRALIA
Ropate Seruvatu RavuikadavuRopate Seruvatu Ravuikadavu
Ship Security Specialist at P&O AustraliaShip Security Specialist at P&O Australia
ASHOK KUMARASHOK KUMAR
Technical Delivery manager at Gurgaon – Golf Australia/BMW Australia/NHP/Nissan Australia/BHP FoundationsTechnical Delivery manager at Gurgaon – Golf Australia/BMW Australia/NHP/Nissan Australia/BHP Foundations
Kieran HostyKieran Hosty
Senior Archaeologist and Heritage Advisor at Hosty Heritage and ArchaeologySenior Archaeologist and Heritage Advisor at Hosty Heritage and Archaeology
Tom RooneyTom Rooney
Data Analyst Intern at CoreDataData Analyst Intern at CoreData