Lyra Cortez
Dayton,WA
Summary
Started working as a Barista at Mcdonald's, got promoted to Crew Trainer and was offered a Managerial position but I declined and quit when I got hired by North Metropolitan Health Services. Signed a contract as a Food Service Attendant but is currently being rostered as Menu Assistant.
Overview
5
5
years of professional experience
Work History
Food Service Attendant
North Metropolitan Health Service
07.2021 - Current
- Answered guests' questions about menu items and helped make selections.
- Explained food preparation methods to patrons with allergies and gluten intolerances.
- Trained and coached newly hired team members in restocking items and delivering good service to customers.
- Collaborated with Nurses, Speech Therapist, and Dietitians about the patient's dietary needs.
Crew Trainer
McDonald's Restaurant
07.2018 - 07.2021
- Trained other employees in customer service, food safety, and performance requirements.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety, and customer service.
Education
Bachelor of Science - Banking And Finance
Polytechnic University of The Philippines
Manila, Philippines05.2018
Skills
- Issue Identification and Resolution
- Task Prioritization
- Mentoring and Training
- Customer Inquiry Response
- Food Production
- Inventory Management
Timeline
Food Service Attendant
North Metropolitan Health Service
07.2021 - Current
Crew Trainer
McDonald's Restaurant
07.2018 - 07.2021
Bachelor of Science - Banking And Finance
Polytechnic University of The Philippines
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