MARIA LOUISE CORTEZ
Perth,WA
Summary
Detail-oriented job seeker with a strong work ethic and a background in organizing and maintaining records, proficient in data entry, adept at cash handling, and committed to delivering exceptional customer service. Experienced in efficiently managing administrative tasks while ensuring accuracy and thoroughness.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Records Clerk
Perth Children's Hospital
2023.06 - Current
- Prepared documents for scanning to ensure they met all necessary requirements.
- Scanned and uploaded medical records into electronic medical records system.
- Successfully adapted to organizational changes, contributing to team cohesion and maintaining productivity during transitions.
- Increased accuracy of patient data entry through meticulous attention to detail and cross-referencing information.
- Input data into computer programs and filing systems.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Front of House Wait Staff
Crown Perth
2021.11 - 2023.03
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed multiple tables simultaneously, ensuring accurate order placement and prompt service.
Crew Trainer
McDonald's
2018.08 - 2021.11
- Evaluated crew members progress and provided constructive feedback for continuous development.
- Collaborated with team members to provide exceptional customer service during peak hours.
- Trained new employees on proper cash handling procedures and point-of-sale technology use.
- Prepared food orders accurately and efficiently, adhering to strict quality control standards.
Team Member
Poppy G's Burgers
2020.12 - 2021.02
- Take orders from customers and input their selections into the restaurant's computer systems
- Followed store safety policies and health regulations
- Collaborated with team members on switching tasks flexibly and retained full efficiency
- Ensured quality assurance of products before delivering to customers
- Regular maintenance and cleaning of grills and other kitchen areas
- Performed all cooking/kitchen duties in a timely and efficient manner.
Travel Agent Intern
Topmed Travel & Tours Corporation
2017.04 - 2017.05
- Handled online inquiries on the company's social media page and email.
- Managed flight bookings for customers using the Amadeus system and airline websites.
- Contacted hotels, airlines, and rental car agencies to gather rate information for itinerary planning purposes.
Education
Bachelor of Science - Tourism Management
Polytechnic University Of The Philippines
Manila, Philippines 05.2018
Skills
- Tech Savvy
- MS Office Proficient
- Point-of-Sale (POS) systems
- Record Sorting and Filing
- Data Entry
- Cash Handling
- Attention to Detail
- Fast Learner
- Adaptability and Flexibility
- Customer service
Certification
- Certificate III in Hospitality, Nov 8, 2021 - March 07, 2023
Timeline
Medical Records Clerk
Perth Children's Hospital
2023.06 - Current
Front of House Wait Staff
Crown Perth
2021.11 - 2023.03
Team Member
Poppy G's Burgers
2020.12 - 2021.02
Crew Trainer
McDonald's
2018.08 - 2021.11
Travel Agent Intern
Topmed Travel & Tours Corporation
2017.04 - 2017.05
Bachelor of Science - Tourism Management
Polytechnic University Of The Philippines
- Certificate III in Hospitality, Nov 8, 2021 - March 07, 2023
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