Lyria Reavill
Sydney,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Guest Experience Host/Hotel Reservationist
St Moritz Hotel
Trebetherick, Wadebridge
04.2022 - 10.2023
- Arranged for tours and expeditions, setting accommodations, transportation, children's activities and special requests.
- Transmitted information or documents to customers through email & mailings.
- Tracked inventory levels of supplies in order to maintain adequate stock levels throughout the facility.
- Served as resource for guests with concerns and challenges.
- Built and maintained productive relationships with employees.
- Resolved any guest complaints or issues promptly and professionally.
- Made reservations for accommodation, spa treatments & restaurant.
- Assisted in all other departments, such as restaurant, housekeeping, spa reception and leisure.
Gymnastics Coach
Newquay Gymnastics
Newquay, Cornwall
07.2021 - 04.2022
- As a gymnastics coach for young children, I have had the privilege of nurturing the physical and mental development of aspiring gymnasts
- Maintained accurate records of each athlete's progress throughout the season.
- Created a safe and supportive environment for athletes to practice their skills.
- Implemented drills designed to improve strength, flexibility, balance and coordination among athletes.
- Adjusted coaching techniques based on strengths and weaknesses of gymnasts.
- Communicated regularly with parents about their child's progress.
Conservation Assistant
National Trust
Newquay, Cornwall
04.2019 - 07.2021
- Entered exhibit information into museum database for online use.
- Assigned responsibilities and tasks to volunteers and staff members.
- Utilized research information, photocopiers and scanners to create object captions.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Supervisor/Barista
Starbucks
Fraddon, St Columb, Cornwall
03.2016 - 04.2019
- Developed creative recipes for signature coffees or blended drinks unique to the cafe.
- Adhered to health department regulations concerning sanitation standards.
- Conveyed details about menu offerings while recommending enticing selections for each individual customers needs.
- Utilized POS system to receive and process customer payments.
- Placed orders with suppliers for delivery of products required for daily operations.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Provided ongoing training to address staff needs.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
Education
Furniture Design / Making -
Cornwall College
Some College (No Degree) - A Levels - Textiles, Graphic Design, Psychology
Tretherras School
NewquaySkills
- Guest Relations
- Customer Service Expertise
- Strong Interpersonal Skills
- Promotional Skills
- Reservation Coordination
- Clear Communication
- Management Interaction
- Strength Training
- Child Development
- Positive Coaching
- Team Leadership
- Creative
Certification
- Responsible Service of Alcohol
Volunteer Experience
Tour Guide - National Trust
Waitress - The Little Cake Shop
Gymnastics Coach - Plymouth Swallows
References
References available upon request.
Timeline
Guest Experience Host/Hotel Reservationist
St Moritz Hotel
04.2022 - 10.2023
Gymnastics Coach
Newquay Gymnastics
07.2021 - 04.2022
Conservation Assistant
National Trust
04.2019 - 07.2021
Supervisor/Barista
Starbucks
03.2016 - 04.2019
Furniture Design / Making -
Cornwall College
Some College (No Degree) - A Levels - Textiles, Graphic Design, Psychology
Tretherras School
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