Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lys Schmitt

Mount Gambier,SA

Summary

Enhancing customer satisfaction and team performance through expert customer service and sales skills. Demonstrating strong leadership and empathy. Achieved significant results in staff training and product management, showcasing patience and a results-driven approach. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognise for excellent service.
Safety Team Member.







Overview

26
26
years of professional experience

Work History

Online Personal Shopper/2IC

Coles Supermarket
01.2018 - Current





Managed and motivated employees to be productive and engaged in work.

Accomplished multiple tasks within established timeframes.

Maintained professional, organised, and safe environment for employees and customers.

Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Onboarded new employees with training and new hire documentation.

Cross-trained existing employees.

Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

Reviews orders prior to pick up for accuracy and purchase-use by dates.

Bakery 2IC

Coles Supermarket
01.2009 - 01.2018

Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.

Trained new employees on store policies, procedures, and sales techniques to enhance their performance.

Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.

Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Managed department inventories by tracking sales and ordering product and supplies

Conducted employee training sessions to educate employees on products and company policies.

Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.

Deli Worker/Manager

Coles Supermarket
01.1999 - 01.2009

Increased customer satisfaction by providing efficient and friendly service at the deli counter.


Promoted a positive work environment through effective communication and collaboration with colleagues.


Maintained a clean and organised workspace, ensuring compliance with health and safety regulations.


Reduced food waste by monitoring product freshness and rotating stock effectively.


Managed and motivated employees to be productive and engaged in work.


Accomplished multiple tasks within established timeframes.

Education

High School Diploma -

Grant High School
Mount Gambier, SA
11.1996

Skills

  • Patience and Empathy
  • Customer service
  • Sales experience
  • Product picking
  • Rostering

Timeline

Online Personal Shopper/2IC

Coles Supermarket
01.2018 - Current

Bakery 2IC

Coles Supermarket
01.2009 - 01.2018

Deli Worker/Manager

Coles Supermarket
01.1999 - 01.2009

High School Diploma -

Grant High School
Lys Schmitt