Overview
Work History
Education
Skills
Languages
Affiliations
summary profile
references
Timeline
Generic

Lyu Yan

Box Hill,Australia

Overview

5
5
years of professional experience

Work History

Reception Administrator

Bio skin
11.2022 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
  • Streamlined office operations by managing appointment scheduling and coordinating meeting logistics for staff.
  • Maintained accurate records with efficient data entry, resulting in improved organization and accessibility of information.
  • Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
  • Provided exceptional customer service while greeting visitors, determining their needs, and directing them accordingly.
  • Collaborated with team members on various projects to enhance overall productivity within the workplace.

New media specialist

Hungry panda LTD
04.2021 - 09.2023


  • Enhanced audience engagement by developing and executing strategic media campaigns across multiple platforms.Operating company's new media accounts (Red Book, TikTok)
  • Capture current hot content and provide ideas for editors writing WeChat public accounts and redbook
  • Increased brand visibility by creating compelling content and utilizing targeted distribution channels.
  • Contact with catering and other businesses, introduce the company's media account, and sell advertising space
  • Help catering business to do marketing online to strengthen the connection between the company and catering business
  • Cooperate with the company's marketing team to promote seasonal events, determine the promotion plan and budget
  • Contact kol and koc, establish cooperation with them, promote company activities, formulate promotion plans for activities, make relevant briefs, review the content of promotion articles, collect data after promotion, analyze data and content, and summarize experience
  • Provides in-depth analysis of brand sales performance and price benchmarks against competitors' products
  • Provide regular brand tracking information to monitor market performance, brand performance and KPIs
  • Provide materials for Douyin accounts, including preparing scripts, shooting videos, editing videos, and publishing videos.

Marketing Specialist

ACES
04.2023 - 07.2023
  • Increased brand awareness by developing and implementing targeted marketing campaigns.
  • Boosted lead generation through the creation of engaging content for social media platforms.
  • Analyzed market trends and consumer behavior to inform data-driven marketing decisions.

Marketing coordinator

Australia school of commerce
01.2023 - 04.2023
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
  • Enhanced brand visibility by developing and implementing targeted marketing campaigns.
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.Maintain relationship with Chinese agent
  • Promoting courses and do the training for the agents
  • Team work ability, Participate in the whole process of student enrollment, including checking whether the student meets the requirements, issuing the offer letter and COE.

Reception Administrator

Leura Revitalizing Lab
04.2021 - 10.2021


  • Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
  • Streamlined office operations by managing appointment scheduling and coordinating meeting logistics for staff.
  • Supported colleagues through effective communication and collaboration, facilitating smooth daily operations.
  • Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.
  • Collaborated with team members on various projects to enhance overall productivity within the workplace.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Contact kol and koc, establish cooperation with them, promote beauty salons online, and review the content of promotion articles.

Reception Administrator

Yuki Beauty Salon
02.2020 - 11.2020
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns, ensuring a welcoming environment.
  • Streamlined office operations by managing appointment scheduling and coordinating meeting logistics for staff.
  • Maintained accurate records with efficient data entry, resulting in improved organization and accessibility of information.
  • Increased efficiency by organizing and maintaining filing systems, allowing for easy retrieval of essential documents.
  • Supported colleagues through effective communication and collaboration, facilitating smooth daily operations.
  • Managed high call volumes by efficiently answering, screening, and directing incoming calls to appropriate personnel.

Cashier

Spoils
11.2018 - 11.2020
  • Proficient in operating the cash register system
  • Check inventory and organize warehouse stocks
  • Efficiently serve the guests.

Sales

Armoire
02.2020 - 10.2020
  • Prepared sales expense budgets, evaluated success and recommended adjustments to territory sales goals and objectives.
  • Wrote sales slips and sales contracts.
  • Drove revenue by promoting products and services for sales conversions to meet monthly sales goals.

Waitress

Meet Fresh
11.2018 - 01.2019
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.

Education

Bachelor of business/tourism and hospitality mangement -

Latrobe University
12.2020

Three year high School student -

Box hill High School
12.2017

Skills

  • Excellent communication skills
  • Customer service skills
  • Strong affinity
  • Capable of sales promotion
  • Efficient multitasker with great attention to detail
  • Thrive in a fast-paced environment
  • Hard working and results driven
  • Excellent teamwork skills
  • Reliable and trustworthy with strong work ethic and values
  • Positive attitude
  • Flexibility to work across a variety of shifts, on a rotating roster
  • Eligibility and rights to work in Australia
  • Meeting Coordination
  • Calendar Management
  • Decision Making
  • Organizational Skills
  • Confidentiality

Languages

Chinese (Mandarin)
Native or Bilingual

Affiliations

  • Music dumpling festivals as a marketing coordinator role.This activity is organised by Cross Encounters is an award-winning professional performing arts program producer, performer, event presenter and organizer and the first and only fully accredited Chinese Australian performing arts organization in Melbourne, Victoria, Australia.

summary profile

Have good internal and external communication skills at work. I have acquired marketing, sales, and customer service skills from past work experiences. Additionally, I am highly skilled in the operation and management of social media accounts, including photography, editing, copywriting, and original creation. I am very creative and innovative with new media channels and have many years of first party and KOL industry experience.

references

References available upon request

Timeline

Marketing Specialist

ACES
04.2023 - 07.2023

Marketing coordinator

Australia school of commerce
01.2023 - 04.2023

Reception Administrator

Bio skin
11.2022 - Current

New media specialist

Hungry panda LTD
04.2021 - 09.2023

Reception Administrator

Leura Revitalizing Lab
04.2021 - 10.2021

Reception Administrator

Yuki Beauty Salon
02.2020 - 11.2020

Sales

Armoire
02.2020 - 10.2020

Cashier

Spoils
11.2018 - 11.2020

Waitress

Meet Fresh
11.2018 - 01.2019

Bachelor of business/tourism and hospitality mangement -

Latrobe University

Three year high School student -

Box hill High School

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