Summary
Overview
Work History
Education
Skills
Certification
Technical Qualifications:
Additional Information
Work Availability
Reference:
Timeline
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M ALAM

M ALAM

IT Consultant Engineer
Sydney,NSW

Summary

Being an Architect & IT Consultant Engineer with extensive knowledge and experiences in systems support, design, configure, deploy, administer within IT infrastructures. I am enthusiastic to work in the cloud environment as an Administrator or Cloud Engineer.

Overview

6
6
Certifications
7
7
years of post-secondary education
15
15
years of professional experience

Work History

IT Consultant

Geeks In Sydney
Sydney, NSW
01.2016 - Current
  • Provided home and business services, Network and server management, IT infrastructures design, configure & implement.
  • Maintained data backups & Recovery, Web/Mobile development, Setups apps, Anti-viruses, Support clients & manage projects within deadline
  • Created service level agreement for IT operational functions including help desk operations.& Effective troubleshooting.

IT Support Specialist

I-Tech Group Ltd.
Sydney, NSW
09.2011 - 05.2015
  • Delivered IT related supports to clients for hardware, software, network issues, troubleshoot and resolved desktop/security issues
  • Supported & managed IT projects, collaborate & escalate address from customer inquiries and managed onsite any technical issues, Performed tests of functionality, monitored systems in operation.
  • Resolved system, hardware and telephone issues within hours, improving efficiency among all departments. Followed up to verify client's satisfaction following support and problem resolution.

Systems Administrator

IT Hub Pty Ltd.
Sydney, NSW
07.2008 - 08.2011
  • Established system performance, updates & backup system, hardware and network devices to resolve technical problems quickly.
  • Managed administrative tasks, users & group, permission, security policies, Performed network security design & integration duties.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.

Technical Engineer

Accord Customer Care Solutions-ACCS
Sydney, NSW
05.2003 - 07.2006
  • Examined new technologies and provide technical supports for multi-brand mobile phone networks & associated equipments
  • Identified and fix technical faults within specified deadline with effective communication & excellent customer services
  • Maintained service schedule for software and hardware. Provided technical support in both on-site and telephone consultations.

Education

Post-Graduate - Master in Information Technology

ECU
Western Australia
02.2001 - 12.2002

Graduate Diploma - Information System & Management

CQU
Sydney
02.2002 - 12.2002

Bachelor of Science - Electrical & Electronic Engineering

CUET, University Of Engineering & Technology
South Asia
02.1991 - 12.1995

Skills

OS-Windows/Linux

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Certification

Microsoft Certified Azure Solutions Architect Expert

Technical Qualifications:

  • Advanced Diploma In Network Security, TAFE NSW
  • Diploma in Information Technology (Networking) , TAFE NSW
  • Certificate III in Network Administration,TAFE NSW

Additional Information

Residency Status: Australian Citizen

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reference:

Provided upon request

Timeline

IT Consultant

Geeks In Sydney
01.2016 - Current

IT Support Specialist

I-Tech Group Ltd.
09.2011 - 05.2015

Systems Administrator

IT Hub Pty Ltd.
07.2008 - 08.2011

Technical Engineer

Accord Customer Care Solutions-ACCS
05.2003 - 07.2006

Graduate Diploma - Information System & Management

CQU
02.2002 - 12.2002

Post-Graduate - Master in Information Technology

ECU
02.2001 - 12.2002

Bachelor of Science - Electrical & Electronic Engineering

CUET, University Of Engineering & Technology
02.1991 - 12.1995

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