M ALAM
IT Consultant Engineer
Sydney,NSW
Summary
Being an Architect & IT Consultant Engineer with extensive knowledge and experiences in systems support, design, configure, deploy, administer within IT infrastructures. I am enthusiastic to work in the cloud environment as an Administrator or Cloud Engineer.
Overview
6
6
Certifications
7
7
years of post-secondary education
15
15
years of professional experience
Work History
IT Consultant
Geeks In Sydney
Sydney , NSW
2016.01 - Current
- Provided home and business services, Network and server management, IT infrastructures design, configure & implement.
- Maintained data backups & Recovery, Web/Mobile development, Setups apps, Anti-viruses, Support clients & manage projects within deadline
- Created service level agreement for IT operational functions including help desk operations.& Effective troubleshooting.
IT Support Specialist
I-Tech Group Ltd.
Sydney , NSW
2011.09 - 2015.05
- Delivered IT related supports to clients for hardware, software, network issues, troubleshoot and resolved desktop/security issues
- Supported & managed IT projects, collaborate & escalate address from customer inquiries and managed onsite any technical issues, Performed tests of functionality, monitored systems in operation.
- Resolved system, hardware and telephone issues within hours, improving efficiency among all departments. Followed up to verify client's satisfaction following support and problem resolution.
Systems Administrator
IT Hub Pty Ltd.
Sydney , NSW
2008.07 - 2011.08
- Established system performance, updates & backup system, hardware and network devices to resolve technical problems quickly.
- Managed administrative tasks, users & group, permission, security policies, Performed network security design & integration duties.
- Implemented, developed and tested installation and update of file servers, print servers and application servers in all departments.
Technical Engineer
Accord Customer Care Solutions-ACCS
Sydney , NSW
2003.05 - 2006.07
- Examined new technologies and provide technical supports for multi-brand mobile phone networks & associated equipments
- Identified and fix technical faults within specified deadline with effective communication & excellent customer services
- Maintained service schedule for software and hardware. Provided technical support in both on-site and telephone consultations.
Education
Post-Graduate - Master in Information Technology
ECU
Western Australia 2001.02 - 2002.12
Graduate Diploma - Information System & Management
CQU
Sydney 2002.02 - 2002.12
Bachelor of Science - Electrical & Electronic Engineering
CUET, University Of Engineering & Technology
South Asia 1991.02 - 1995.12
Skills
OS-Windows/Linux
undefinedCertification
Microsoft Certified Azure Solutions Architect Expert
Technical Qualifications:
- Advanced Diploma In Network Security, TAFE NSW
- Diploma in Information Technology (Networking) , TAFE NSW
- Certificate III in Network Administration,TAFE NSW
Additional Information
Residency Status: Australian Citizen
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Reference:
Provided upon request
Timeline
IT Consultant
Geeks In Sydney
2016.01 - Current
IT Support Specialist
I-Tech Group Ltd.
2011.09 - 2015.05
Systems Administrator
IT Hub Pty Ltd.
2008.07 - 2011.08
Technical Engineer
Accord Customer Care Solutions-ACCS
2003.05 - 2006.07
Graduate Diploma - Information System & Management
CQU
2002.02 - 2002.12
Post-Graduate - Master in Information Technology
ECU
2001.02 - 2002.12
Bachelor of Science - Electrical & Electronic Engineering
CUET, University Of Engineering & Technology
1991.02 - 1995.12
Certification in Network Security
Certification in Wireless Networks
Cisco Certified Network Associate
Microsoft Certified Systems Administrator
Microsoft Certified Azure Administrator Associate
Microsoft Certified Azure Solutions Architect Expert