M BRYCE
THIRROUL,NSW
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
43
43
years of professional experience
Work History
TRANSIT PROTOCOL OFFICER
Department of PRIME MINISTER AND CABINET
Canberra, ACT
01.2020 - Current
- Developed, coordinated and monitored Protocol activities to ensure compliance with established policies.
- Established and maintained effective relationships with internal and external stakeholders to facilitate diplomatic communication.
- Organized protocol events such as official visits, and other functions.
- Managed the preparation of documents for guest arrivals including transportation arrangements and itineraries.
- Ensured proper implementation of government regulations regarding diplomatic immunity, privileges and immunities for foreign dignitaries.
- Assisted in developing standard operating procedures for conducting protocol activities efficiently.
- Maintained positive working relationship with fellow staff and management.
CUSTOMER SERVICE MANAGER
QANTAS AIRWAYS
11.1984 - 01.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Developed policies and procedures related to customer service operations.
- Liaised with other departments such as marketing, sales, IT to ensure smooth functioning of all activities related to customer service operations.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Evaluated employee job performance and motivated staff to improve productivity.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Rolled out operational improvements and solutions to deliver top-notch customer service.
Police Officer
AUSTRALIAN FEDERAL POLICE
CANBERRA, ACT
07.1981 - 11.1984
- Patrolled assigned areas to detect and prevent criminal activity.
- Organized crime scene investigation, collected evidence, and interviewed witnesses.
- Assisted with the enforcement of all applicable laws, ordinances, and regulations.
- Responded to emergency calls for service and provided assistance as needed.
- Maintained order during civil disturbances or protests.
- Provided security at public events such as parades, concerts, or sporting events.
- Investigated suspicious persons or activities to determine if criminal activity was present.
- Monitored radio transmissions from dispatch regarding reported crimes or emergencies.
- Observed court proceedings related to cases involving police work.
- Arrested suspects following established procedures while exercising caution and good judgment.
- Utilized various technologies including computers, cameras, radar guns., to complete job duties.
- Attended training sessions to maintain proficiency in law enforcement techniques.
- Provided testimony in court when necessary concerning investigations conducted.
- Protected citizens by preventing crime, enforcing laws and apprehending suspects.
- Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
- Diffused active disturbances with de-escalation techniques, compassion and combat skills.
- Maintained safe and secure environments for court proceedings.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
Education
Diploma of Policing - Policing
Australian Federal Police College
Canberra, ACT11-1981
Diploma of Education - Education ( Infants / Primary Teaching )
Milperra College of Advanced Education
Milperra , NSW11-1980
High School Diploma -
Cabramatta High School
Cabramatta , NSW11-1975
Bachelor of Science - Bachelor of Optometry (2yrs not completed)
University of Nsw
Kensington , NSWSkills
- Professionalism
- Self Motivation
- Excellent Communication
- Problem-Solving
- Experience in leadership
- Reliability
- Adaptability
- Attention to Detail
- Decision-Making
- Interpersonal Communication
- Teamwork and Collaboration
Affiliations
- I am involved in the Local surf Life Saving club with a previous position of Registrar.
- I have just been elected to the role of Vice President of the local Thirroul branch of Probus.
- I enjoy cycling , bushwalking and caravanning ( co-ordinator of the local Caravan club).
- I am a proud Grandfather to 4 beautiful boys.
Accomplishments
- Achieved the Management role of onboard Customer Service Manager for Qantas Airways and was awarded 4 Customer Service Excellence Awards.
- Chosen by Qantas to design and implement the Training program & Emergency Procedures Manuals for the start-up Airline Compass.
Timeline
TRANSIT PROTOCOL OFFICER
Department of PRIME MINISTER AND CABINET
01.2020 - Current
CUSTOMER SERVICE MANAGER
QANTAS AIRWAYS
11.1984 - 01.2021
Police Officer
AUSTRALIAN FEDERAL POLICE
07.1981 - 11.1984
Diploma of Policing - Policing
Australian Federal Police College
Diploma of Education - Education ( Infants / Primary Teaching )
Milperra College of Advanced Education
High School Diploma -
Cabramatta High School
Bachelor of Science - Bachelor of Optometry (2yrs not completed)
University of Nsw
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