Meredith Laughlin
Front Reception/ Administration
Trafalgar
Summary
Office professional with extensive experience in providing quality administrative support while managing front desk operations. Delivers high-quality service through high-level effective communication skills and problem-solving abilities. Known for reliability, proactive mindset, adaptability, and people skills with a strong focus on team collaboration. Proficiency in handling multi-line phone systems and scheduling appointments, paired with positive and welcoming demeanor. Looking to transition into new field, leveraging versatile skills to contribute effectively.
Overview
33
33
years of professional experience
6
6
years of post-secondary education
10
10
Certificates
Work History
LEGAL RECEPTION/CLERK
Woods Legal
Traralgon, VIC
03.2023 - 08.2024
- Provide clear and calm service to clients experiencing trauma and family violence
- Pass on messages in a timely and efficient manner
- Structure the firm’s appointments and schedules
- Preparation of up-to-date documents for Court files
- Transcription of solicitors’ Court notes
- Convert physical documents to digital files
- Copying and filing legal documents
- Respond to walk-in and telephone enquiries
- Responding to VLA Solicitors
- Booking Zoom and Teams meetings for Court mediations
- Set up virtual Court Hearings within the office
- Take detailed messages and inter-office file notes
- Meticulously edit voice transcriptions using advanced vocabulary skills to ensure the highest standard of correspondence
- Communicated with clients, barristers, staff, and management, providing quality administrative support
- Managed and organised high-volume emails, calls and files
- Worked extensively with family law and criminal law areas
- Created simplified access for retrieval of regulatory forms and documents, streamlining retrieval of information
- With his perception I was able to save large amounts of documents and files during the 2024 office flooding
- Ensured prompt delivery and signing of legal documents & file correspondence
- Managed office supplies and orientation of new staff/supervision of work experience students
- Responsible for processing payments and records for auditing
- Achievements: Commended as making significant improvements and for my proactive work ethic
PERSONAL CARE DUTIES
Volunteer Work
Moe, Vic
06.2022 - 03.2023
- I provided compassionate care for an elderly 92 year old Serbian gentleman who had no local family.
- I overcame language barriers using Google Translate.
- I organised check-ups and appointments with medical professionals and provided transport to and from hospital, optometrist, specialists etc.,
- I prepared a meal plan to achieve nutritional objectives.
- I removing large amounts of out-of-date food and created an organised meal prep area.
- I shopped for small amounts of fresh produce weekly.
- I undertook major household cleaning and removal of rubbish.
- I initiated safety procedures.
- Client was wearing indequate footwear for safety, so we purchased sturdy, non-slip shoes to ensure safety and reduce risk of falls.
- I liaised with utility providers to ensure correct discounts.
- I organised an emergency notification system.
- I contacte plumbers and electricians when pipes burst.
- I scheduled activities to provide him with emotional and social support.
- I undertook supporting to assist to maintain his driver's license, thereby allowing him to drive within a 5km radius from home.
- I improved patient outcomes by conducting comprehensive assessments and developing personal care.
- I delivered high-quality personal care services while respecting his privacy and native preferences.
- I maintained a cheerful attitude to create a comfortable atmosphere.
- I safeguarded his privacy by maintaining strict confidentiality regarding personal information, medical records, and care plans.
- I consistently providing compassionate, personalised care.
- I cleaned and maintained a clean and safe environment.
- Provided necessary assistance during meal times or personal care routines when needed to ensure comprehensive support beyond scheduled activity programming.
PERSONAL ASSISTANT
Ray White Real Estate
Traralgon, Victoria
01.2022 - 06.2022
- Assisted in management resctructuring.
- Organised files for an impending audit
- Introducing modern marketing techniques & fresh advertising
- Attended appraisals, providing clear potential outcomes for vendors
- Consulted with solicitors/conveyancers
- Organised new signage.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Contributed to a positive work environment through professional demeanor and strong interpersonal skills.
- Aided executive in personal tasks such as scheduling appointments and other errands when required.
- Maintained appropriate filing of personal and professional documentation.
- Managed travel arrangements and itineraries.
- Handled rapid increase in enquiries.
- Accomplished project deadlines by assisting with task completion when required.
LEGAL RECEPTIONIST
Simon Parsons & Co.,
Morwell, Victoria
11.2020 - 12.2021
- Provided clear and calm service.
- Maintained an orderly, welcoming reception area at all times
- Provided high-level administrative support to eight solicitors and staff across three offices & two-tier interview rooms
- Managed high-volume calls and emails directing messages appropriately
- Ensured prompt signage and delivery of legal documents and confidential information ensuring Court files and legal documents were processed in a timely manner
- Responsible for office stationery, and processing of payments
- Deeding of Wills and Certified documents
- Responsible to maintain security
- Provided accurate monthly reporting by area of law for cost benefit analysis with clear graphical data
- Handled client inquiries in a professional and timely manner, resulting in a high level of customer satisfaction and trust in the firm.
- Enabled smooth daily operations of the office through management of supplies inventory levels and placing orders when required.
- Worked with litigation management software systems.
- Facilitated effective communication between solicitors, legal assistants, and clients by managing phone calls, emails and messages promptly.
- Streamlined appointment scheduling, resulting in improved time management and increased productivity.
- Assisted departments with document production tasks such as copying forms or scanning files into electronic format.
- Created monthly reports for management review, allowing them to make informed decisions on resource allocation and personnel performance.
- Contributed to a positive work environment by collaborating with team members on various administrative tasks and projects.
- Ensured prompt delivery of legal documents to clients via mail or courier service, promoting effective communication within deadlines.
- Demonstrated professionalism in handling confidential information, ensuring privacy for clients and the firm.
- Enhanced client satisfaction by providing exceptional front desk services and maintaining a professional atmosphere in the reception area.
- Improved accuracy of client information by maintaining up-to-date records in the firm''s database system.
- Assisted new employees with orientation process increasing their familiarity with policies procedures office systems.
- Successfully juggled competing priorities and deadlines, ensuring that all tasks were completed accurately within the required timeframe.
CUSTOMER SERVICE ASSISTANT
BUNNINGS WAREHOUSE
Traralgon, Victoria
08.2019 - 07.2021
- Approach, connect and confidently assist customers with product selection, providing detailed information on features, benefits, and care
- Handled stock replenishment and returns
- Conducted ‘face-ups’ in allocated aisles
- Accept extra shifts by request to organise stock
- Provided customer assistance across tool-shop, garden centre, paint, homewares and register
- Collaborated with team members to improve customer experience and provided support during peak hours, holidays, during bushfire emergency and the Covid-19 pandemic
- Contributed to growth by upselling additional products and services
- Designed and created pocket-sized reference cards to assist new team members
- Maintained and organised workstations and entrance areas
- Demonstrated empathetic listening skills toward agitated customers
- Achievements: Management received positive feedback on my services
- I received an excellent appraisal
- Managed customer complaints effectively, offering solutions that exceeded expectations.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Assisted customers with product selection, providing detailed information on features and benefits.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Built strong relationships with customers and colleagues by providing friendly and personable service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Collaborated with other departments to guarantee customer satisfaction.
- Contributed to sales growth by up-selling additional products or services when appropriate.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Trained new employees on company procedures, products, and best practices in customer service.
- Maintained clean and organized work environment to maintain customer safety.
- Demonstrated empathy towards customers during difficult situations while remaining composed under pressure.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
HOME EDUCATOR / ADMINISTRATOR
HOME EDUCATION CENTRE
Gippsland , VIC
02.1992 - 11.2019
- In this role I educated 3 families from Prep to VCE.
- I conducted thorough assessments of students' abilities to develop appropriate goals
- I formulated learning plans & developed creative solutions to fit learning styles
- I evaluated instructional materials and resources, selecting the most appropriate
- I reviewed progress reports regularly, adjusting goals as needed based on results
- I interpreted and analysed academic data to maintain student development
- I organised professional development opportunities
- I ensured a safe learning environment by addressing behavioral issues promptly
- I established positive relationships with families, fostering trust and collaboration
- I coordinated arts and crafts, competitions, sports, music activities and concerts
- I initiated oral presentations to empower students in public speaking
- I initiated the ‘One Week Budget’ project
- I devised strategies to reduce expenses and modernise operations to keep the institution sound
- I consulted with Government & regulatory agencies to verify conformance to standards
- Achievements – Mentored two students who achieved one of the highest entries in their entrance exams
- Additionally I was tasked to educate 2 foster children by request who were 2-3 years behind academically
- By year end they were able to re-enter mainstream schooling and keep pace with their peers
- Developed individualized learning plans to accommodate diverse learner needs and promote academic growth.
- Enhanced communication skills among students by implementing interactive discussions and debates in the classroom.
- Supervised extracurricular activities such as field trips or clubs to promote social interaction outside of the formal classroom setting.
- Contributed to curriculum development initiatives that aligned with state standards and promoted best teaching practices.
- Improved student comprehension by incorporating hands-on activities and group projects into daily lesson plans.
- Led after-school tutoring sessions for at-risk students, boosting confidence levels and improving overall grades in core subjects.
- Served as a mentor for struggling students, providing one-on-one guidance to improve academic performance over time.
- Pursued ongoing professional development opportunities to stay current with educational trends and enhance instructional effectiveness.
- Utilized effective behavior management strategies to maintain a focused and productive learning environment for all students.
- Encouraged creativity in the classroom by introducing various multimedia tools for project submissions and presentations.
- Evaluated student performance using formative assessments, adjusting instructional strategies based on data-driven insights.
- Managed a structured learning environment, establishing clear expectations and routines for optimal productivity.
- Promoted a positive classroom culture by fostering respect, empathy, and collaboration among students.
- Organized engaging educational events like science fairs or poetry readings to showcase student achievements.
- Prepared students for standardized testing by reviewing key concepts regularly throughout the year.
- Implemented differentiated instruction techniques to meet the unique learning styles of each student effectively.
- Cultivated critical thinking skills among students through inquiry-based lessons and problem-solving activities.
- Attended textbooks fairs and homeschool meetings to understand different approaches to subject matter.
- Graded homework, quizzes, classwork and exams to report on progress of student achievements.
- Adapted teaching methods and lesson plans to changing student needs.
- Submitted and assembled student portfolios for local school district to satisfy legal guidelines.
- Researched and chose appropriate curriculum to meet children's abilities and grade levels.
- Led groups of students on field trips to enriching destinations, introducing to new experiences and broadening education.
- Organized hands-on instructional activities to supplement textbook instruction to engage and motivate students.
- Created and developed lesson plans to meet students' academic needs.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Shifted between formal and informal methods of teaching to keep students engaged.
Education
Certificate - Freelance Writing
Punctuation Mastery & Writing Skills
Udemy 04.2001 -
Certificate - Business Studies
Professional Secretary
Institute Of Management, Technology And Finance 04.2001 -
Certificate - Business
Email Etiquette
Udemy 04.2001 -
Certificate - Business
Zoom
Udemy 04.2001 -
Certificate - Business
Time Management & Productivity
Udemy 04.2001 -
Certificate - Business
Fundamentals of The Administrative Professional
Udemy 04.2001 -
Certificate - Business
Email Productivity
Udemy 04.2001 -
Certificate - HLTFSE001
Gippsland TAFE
Morwell 09.2019 - 09.2025
Skills
Document Organization
Accomplishments
Studies in Nutritional Sciences
The successful publication of short works of fiction.
The mentoring many students with educational challenges.
A soloist 30 years flown to other states to perform.
The winner of the Literature & Creative Writing Award in 1982 & 1983 at school.
A knowledge of basic sign language.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
LEGAL RECEPTION/CLERK
Woods Legal
03.2023 - 08.2024
PERSONAL CARE DUTIES
Volunteer Work
06.2022 - 03.2023
PERSONAL ASSISTANT
Ray White Real Estate
01.2022 - 06.2022
LEGAL RECEPTIONIST
Simon Parsons & Co.,
11.2020 - 12.2021
Certificate - HLTFSE001
Gippsland TAFE
09.2019 - 09.2025
CUSTOMER SERVICE ASSISTANT
BUNNINGS WAREHOUSE
08.2019 - 07.2021
Certificate - Freelance Writing
Punctuation Mastery & Writing Skills
04.2001 -
Certificate - Business Studies
Professional Secretary
04.2001 -
Certificate - Business
Email Etiquette
04.2001 -
Certificate - Business
Zoom
04.2001 -
Certificate - Business
Time Management & Productivity
04.2001 -
Certificate - Business
Fundamentals of The Administrative Professional
04.2001 -
Certificate - Business
Email Productivity
04.2001 -
Education Training & Assessment
02-1996
HOME EDUCATOR / ADMINISTRATOR
HOME EDUCATION CENTRE
02.1992 - 11.2019
Quote
If you really look closely, most overnight successes took a long time.
Steve Jobs
Languages
Italian
Elementary
Auslan
Intermediate (B1)
Certification
Education Training & Assessment
Work Preference
Work Type
Full TimeContract WorkWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCompany CulturePersonal development programsWork from home optionPaid sick leave4-day work weekSoftware
Office 365, Affinity, Google
Interests
Health, Music, Organic Gardening, Singing
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