Razni Mohammad
Melbourne,VIC
Summary
Energetic and compassionate recent graduate with a strong passion for social work. Possessing a deep commitment to helping others and ready to leverage my education and enthusiasm to make a positive difference in the lives of those in need.
Overview
9
9
years of professional experience
1
1
Certification
Work History
HR and Communication Coordinator
GloBird Energy
Melbourne - Ringwood, Vic
09.2021 - Current
- Ensure compliance with mandatory and non-mandatory training,
- Manage recruitment, interviews, on-boarding, and off-boarding procedures.
- Administer employee recognition and assistance programs.
- Conduct company-wide surveys, analyze outcomes, and present findings to senior management.
- Plan annual training and development calendars, staying updated on HR trends and regulatory changes.
Customer Service Consultant
GloBird Energy
Melbourne - Ringwood, Vic
08.2018 - 09.2021
- Managed inbound and outbound sales operations.
- Provided quotations and comparisons to potential customers.
- Implemented strategies for retaining customers.
- Actively listened to customers, promptly addressing concerns and escalating significant issues to supervisors.
- Delivered exemplary customer service and support, including assistance with online inquiries.
- Engaged with sales channels to maximize outreach and effectiveness.
Appointment Setter & Channel Sales Manager
LECA - Solar
Melbourne - St. Kilda, Vic
02.2015 - 08.2018
- Handled inbound and outbound appointment setting for residential and commercial solar clients.
- Conducted sales verifications for solar, insurance, and charity organizations.
- Engaged in telesales, specializing in electricity comparison for various energy providers.
- Focused on solar sales, coordinating with channel partners and internal processes to meet deadlines.
- Managed channel partners, established sales processes, and ensured smooth internal coordination.
Education
Bachelor of Social Work - Social Work
Victoria University
Melbourne, VIC12-2023
Certificate in Human Resources Management - Human Resources Management
IPM
Colombo08-2008
Skills
- Empathy
- Ability to work in a Team
- Ability to work under pressure
- Ability to Multitask
- Fast Learner
- Time Management
- Interpersonal Communication
Certification
- Certified Mental First Aider - Mental Health First Aid Australia
Volunteering
Volunteer Community Visitor - Multiple Sclerosis Limited, Melbourne
- Regularly visit a nominated senior at the aged care fostering companionship.
- Develop a meaningful friendship aimed at enhancing their quality of life.
- Engage in active listening and recreational activities during visits, prioritizing their well-being and enjoyment.
Tele Volunteer - Careline Connect, Melbourne
- Listening to callers in grief / stress / Despair
- Referring the callers to respective and relevant organizations that best suits their situation
- Share a word of encouragement and pray if required alongside the caller.
Social Work Field Placement (Professional Practice)
The Signs Of Life, Melbourne
- Curated weekly social media content focusing on mental health and the use of psychedelics.
- Organized a public advocacy campaign to promote discussion among AASW professionals on psychedelics.
- Engaged in webinars and client-led discussions.
- Established documentation for a volunteer advocacy board at The Signs of Life.
- Developed harm reduction disclaimers and created organizational policies covering various aspects such as workplace bullying, diversity, mental health, and privacy for The Signs of Life.
Stroke Foundation, Melbourne
- Provided triage support for Strokeline service, managing communication channels like phone calls, emails, and live chat interactions.
- Responded professionally to inquiries from health professionals, stroke survivors, and carers, showcasing strong communication skills.
- Prioritized calls based on severity and complexity, ensuring timely responses to stroke survivors and their carers.
- Engaged in live chat interactions to offer immediate assistance and support during challenging situations.
- Optimized triage efficiency by directing calls to appropriate professionals or departments, contributing to service quality enhancement.
References
References available upon request.
Timeline
HR and Communication Coordinator
GloBird Energy
09.2021 - Current
Customer Service Consultant
GloBird Energy
08.2018 - 09.2021
Appointment Setter & Channel Sales Manager
LECA - Solar
02.2015 - 08.2018
Bachelor of Social Work - Social Work
Victoria University
Certificate in Human Resources Management - Human Resources Management
IPM
- Certified Mental First Aider - Mental Health First Aid Australia
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