Mimi Watson
Cairns,QLD
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities daily. I am a very friendly and passionate worker who is looking to find a role where I can utilise my skills to help the organisation and continue to learn. I am a very adaptable and hard-working team member who gets along with everyone in the team and is very understanding with others.
Overview
11
11
years of professional experience
Work History
Housing Officer
Townsville Housing Service Centre
06.2022 - 12.2022
- Provided high quality, person-centred social housing and housing assistance service to diverse customers experiencing complex and challenging housing, and whole of life issues in person, digitally, by telephone, correspondence, in the field and through outreach services by:
- Working collaboratively to respond to customers, undertaking customer interviews and making referrals to support service agencies
- Managing tenancy arrangements including the housing register (register of need), changes of tenancy and vacancies, liaising with community and other housing
providers and ensuring departmental compliance. - Conducting home visits to properties and investigating and facilitating the resolution of any tenancy disputes and complaints.
- Monitoring and following up temporary absences and writing submissions when
required. - Monitoring and managing rent and maintenance arrears, rent assessments, payment
arrangements and refunds. - Using Microsoft products and other IT systems to maintain accurate customer records and file notes with a high level of accuracy and work output.
Administration Officer
Office Of The Chief Executive
01.2015 - 07.2022
- Professionally field, direct and respond to incoming calls and requests on behalf of senior management
- Provide support to the Office of the Chief Executive in finance, procurement, human resources and general administrative support including but not limited to:
- Using the S4HANA program for creating and receipting of purchase orders and requisitions as well as processing invoices and logging maintenance requests
- Maintain current and audit compliant records for Cabcharge e-tickets
- Organising travel documentation and expense claims
- Secretariat for two meetings
- Drafting documentation and spreadsheets for the Board Chair
- Monitoring and actioning emails of the generic email accounts for the Office of the Chief Executive
- Timely processing and distribution of correspondence in and out of the Office of the Chief Executive, including keeping an accurate and confidential correspondence register and filing system
- Stationery and stock orders
- Mentored Indigenous Trainees
- Streamlined workflow processes, monitored daily productivity and implemented modifications to improve overall performance
Administration Officer, Project Support Officer
Ranger And Wildlife Officer Experience Program
01.2022 - 06.2022
- Resolved issues, escalating major conflicts and concerns to appropriate personnel
- Produced and distributed project documents
- Scheduled and facilitated project meetings
- Conferred with project personnel to identify and resolve problems
- Planned, scheduled and coordinate project activities to meet deadlines
- Used Microsoft Office Suite to create and revise documents and presentations
- Served as primary point of contact for facilitating operational and administrative inquiries
- Supported information security and integrity with well-organized filing systems and databases
- Monitored and coordinated catering and travel arrangements
- Proofread and edited correspondence to fix typographical errors or mistakes in grammar
- Maintained calendars and schedules to set appointments for the team
- Maintained well-organized digital filing system and backups to reduce data loss, ensuring that sensitive information is kept confidential
- Collaborated with project team ensure that the team website was updated in a timely manner
Administration Officer
COVID-19 Fever Clinic Call Centre
11.2020 - 01.2021
- Managed high-level of phone calls per day
- Checked patient data including Medicare and insurance details to keep records accurate
- Coordinated patient scheduling for COVID-19 testing at multiple different sites
- Offered support to team members with creative solutions to challenges regarding scheduling, conflict resolution and medical care
- Adhered to all guidelines and policies and ensured that confidentiality was always maintained
Administration Officer, Reception
Sexual Health Clinic
10.2020 - 10.2020
- Maintained current and accurate medical records and coordinated patient scheduling as well as check-in on arrival
- Liaised with doctors, nurses, and patients
- Always kept waiting room neat and organised
- Supported office staff and operational requirements with administrative tasks
- Monitored stock levels
- Helped client's complete necessary medical forms and documentation
- Ensured the patient filing was kept confidential and completed in an accurate and timely manner
Administration Officer
COVID Response Team
07.2020 - 10.2020
- Screened and transferred incoming calls, took messages, and transmitted information and documents to internal personnel
- Provided administrative support to the COVID Response Team, and the Health Incident Controller and Executive Director COVID-19 Response
- Created purchase orders and organised payment for invoices
- Processed HR and Payroll forms in accordance with guidelines and policies
- Liaised with external companies and stakeholders when required
- Initiated the Board reporting each month and followed up with staff to ensure that all reports were submitted by the deadline
- Created new Working Group Committee meeting and provided secretariat support
- Minuted Incident Management Team and Health Emergency Operations Centre meetings as well as internal Team Meetings
Administration Officer, IMT Call Centre
Tropical Public Health Unit
08.2020 - 09.2020
- Screened and transferred incoming calls, took messages, and transmitted information and documents to internal personnel
- Provided data entry services to the IMT Team for the Tropical Public Health Unit to ensure audit compliance
- Implemented improved processes for data extraction with less errors and faster processing
Administration Officer, Reception
Specialist Outpatient Department
10.2019 - 11.2019
- Confirmed and accurately updated patient details including Medicare data
- Co-ordinated patient scheduling based on patient loads and clinician availability, check-in and out of patients, and billing/payments when necessary
- Liaised with nurses, doctors, and patients
- Supported office staff and operational requirements with administrative tasks
- Ensured that patient details and records were handled and processed for filing in a confidential manner
Business Support Officer, Sexual Health
Tropical Public Health Unit
03.2019 - 08.2019
- Secretariat for high level meetings such as the CE Steering Committee Meeting as well as for team management meetings
- General administration duties
- Finance reporting
- Purchasing supplies, staff travel requests and expense claim forms, maintenance of local registers
- Ensure payroll information is processed in accordance with the Shared Service Providers requirements including correct data through rostering, movement forms, leave forms, commencement documentation
- Facilitate the purchasing, receipting and payment of goods, materials, and supplies for Sexual Health team(s), as defined in Queensland Health's Purchasing and Financial Management Policies and Procedures
Executive Support Officer, Executive Director of
Medical Services
08.2017 - 09.2018
- High-level confidential executive support to the Executive Director of Medical Services including:
- Diary management
- Monitoring the generic email account and actioning as appropriate
- Timely processing and distribution of all correspondence for Executive Director of Medical Services
- Secretariat for several meetings
- Preparation and editing of correspondence for the Executive Director of Medical Services
- Creating purchase orders and ensuring that all invoices are processed promptly
- Organising travel documentation and expense claims
- Prioritised workload to ensure that deadlines were met
Senior Administration Officer, Division 1
Family Health And Wellbeing
01.2016 - 04.2016
- Timely processing and distribution of all correspondence for the Business Manager, Business Analyst and Divisional Director
- Responsible for monitoring and actioning all generic email account for Division 1
- General administration support to the Business Manager and Business Analyst
- Secretariat for several meetings
- Processed maintenance requests and purchase orders for the Team
Executive Support Officer
Executive Director Allied Health
01.2016 - 01.2016
- High-level confidential executive support to the Executive Director of Allied Health including:
- Diary management
- Monitoring the generic email account and actioning as appropriate
- Timely processing and distribution of all correspondence for Executive Director of Medical Services
- Secretariat for several meetings
- Creating purchase orders and ensuring that all invoices are
Administration Support Officer
Director Of Pharmacy
01.2016 - 01.2016
- Secretariat for several meetings
- Processing of Payroll forms for all Pharmacy staff in accordance with relevant guidelines and policies
- Administration support to the Director of Pharmacy including diary management
- Transcribed phone messages and relayed to appropriate personnel
- Monitoring and actioning the generic email account and phone calls
Education
St Monica's College
Cairns, QLD2014
Skills
- Attention to detail
- Good communication skills
- Fast and willing learner
- Able to follow instructions and directions
- Able to work well unsupervised or in a team environment
- Takes Initiative
- Co-operative
- Honest
- Diligent
- Enthusiastic
- Microsoft Office and Outlook proficient
Accomplishments
- 2016 Recognition Week award for demonstrating the CHHHS values
- 2017 Recognition Week award for demonstrating the CHHHS values
References
Please get in touch for further information
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Housing Officer
Townsville Housing Service Centre
06.2022 - 12.2022
Administration Officer, Project Support Officer
Ranger And Wildlife Officer Experience Program
01.2022 - 06.2022
Administration Officer
COVID-19 Fever Clinic Call Centre
11.2020 - 01.2021
Administration Officer, Reception
Sexual Health Clinic
10.2020 - 10.2020
Administration Officer, IMT Call Centre
Tropical Public Health Unit
08.2020 - 09.2020
Administration Officer
COVID Response Team
07.2020 - 10.2020
Administration Officer, Reception
Specialist Outpatient Department
10.2019 - 11.2019
Business Support Officer, Sexual Health
Tropical Public Health Unit
03.2019 - 08.2019
Executive Support Officer, Executive Director of
Medical Services
08.2017 - 09.2018
Senior Administration Officer, Division 1
Family Health And Wellbeing
01.2016 - 04.2016
Executive Support Officer
Executive Director Allied Health
01.2016 - 01.2016
Administration Support Officer
Director Of Pharmacy
01.2016 - 01.2016
Administration Officer
Office Of The Chief Executive
01.2015 - 07.2022
St Monica's College
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