MARYAM Zaki
Sydney,Australia
Summary
Results-driven Banking Consultant with extensive experience in financial services, client relations, and office management. Recognized as the branch’s top sales performer, consistently exceeding sales and revenue targets. Skilled in financial analysis, lending, and investment consulting, with a proven ability to deliver personalized solutions that maximize client satisfaction. Strong communicator and team collaborator, adept at streamlining operations, managing accounts, and driving business growth.
Overview
2026
2026
years of professional experience
Work History
Banking Consultant
ANZ
02.2023 - 06.2025
- Delivered exceptional customer service by managing customer inquiries, resolving issues, and ensuring a positive branch experience.
- Managed branch floor operations, guiding customers and maintaining smooth workflow during peak hours.
- Processed accounts, lending options, loan applications, and credit assessments with accuracy and compliance.
- Oversaw daily financial activities of the branch, ensuring proper documentation and regulatory adherence.
- Prepared and submitted daily branch reports, including financial summaries, transaction records, and performance updates.
- Built and maintained customer databases to support relationship management and marketing initiatives.
- Attended networking events to promote banking services and strengthen business relationships.
- Provided clear information on investment options, savings plans, and financial products.
- Communicated effectively with a diverse team, building rapport and long-term customer relationships.
- Delivered personalized financial consultations by analyzing client goals and recommending tailored banking solutions.
- Conducted financial analysis to identify opportunities to optimize clients’ assets, investments, and savings.
- Proactively drove sales and cross-selling initiatives to exceed revenue and service targets.
- Stayed updated on industry trends, regulations, and market conditions to provide informed recommendations.
- Collaborated with cross-functional teams to implement strategies that improved customer satisfaction and retention.
- Proactively drove sales and cross-selling initiatives to exceed revenue and service targets, earning recognition as the branch’s highest sales performer.
Office Manager
7 Star Glass
08.2025 - Current
- Managed daily office operations to ensure efficient workflow and smooth coordination between departments.
- Handled customer orders from initial inquiry to final delivery, ensuring accuracy and timely processing.
- Prepared and issued factory copies/work orders for production teams.
- Created and managed invoices, ensuring correct pricing, customer details, and product specifications.
- Maintained organized records of orders, invoices, and production documents.
- Communicated with clients regarding quotes, order updates, and after-sales support.
- Coordinated with factory/production staff to track progress and meet deadlines.
- Performed general administrative duties including filing, data entry, scheduling, and managing office supplies.
- Supported management with reports, documentation, and communication tasks.
- Ensured customer satisfaction through professional communication and reliable service.
Pharmacy Assistant
- Payment handling
- Customer service
- Concentration
- Working wid fine for
- Responsibilities Included:
- Assisted pharmacists in preparing and dispensing medications to ensure accuracy and compliance.
- Managed inventory levels, ensuring timely restocking of pharmaceutical supplies and products.
- Supported patient interactions by answering questions and providing information on medication usage.
Barista And Register
Franky & Co
2021 - 01.2022
- Payment Handling
- Customer Service
- Making coffee & Latte Art
- Services
- Trying new employees
- Prepared and served high-quality coffee beverages to enhance customer satisfaction.
- Operated espresso machines and brewing equipment to ensure consistency and quality.
Barista
XS Espresso
02.2019 - 07.2021
- Provide Excellent customer service
- Payment handling
- Follow OHS safety
- Excellent teamwork
- Greeting and guiding guests to their tables
- Making Coffee, desserts
- 8 months casual work. Shop
- Responsibilities Included:
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Education
High School Diploma -
Bankstown Senior College
Bankstown08-2020
Banking And Finance
TAFE NSW
NSW09-2022
Business Administration
TAFE NSW
NSW01-2021
No Degree - Barista
Privet Course
Sydney, NSW01-2019
Skills
- Exceptional organizational and multitasking abilities
- Strong communication and interpersonal skills
- Sales and cross-selling expertise
- Customer relationship management
- Problem-solving and conflict resolution
- Accurate financial data entry and reporting
- Proficient in Microsoft Word, Excel, and PowerPoint
Languages
English
Arabic
Chaldean
Timeline
Office Manager
7 Star Glass
08.2025 - Current
Banking Consultant
ANZ
02.2023 - 06.2025
Barista
XS Espresso
02.2019 - 07.2021
Pharmacy Assistant
Barista And Register
Franky & Co
2021 - 01.2022
High School Diploma -
Bankstown Senior College
Banking And Finance
TAFE NSW
Business Administration
TAFE NSW
No Degree - Barista
Privet Course