Maë BONHOMME

Over this period, I worked 23 months for Leclerc

They own lots of services, i worked in the supermarket, at the library, at the toy store and at the jewellery shop.

• Management of the checkout
• Answering the phone to help customers
• Remodel the shelf
• Customers advices
• Selling piece of jewellery
• Help the checkout manager on the evening with the total
• Stock management

• Reception
• Customers welcome and advice
• Shape the different sections depending on the universe
• Posts on social medias every week (Instagram and Facebook)
• Test new toys to make it easier to sell
• Emphasis new products with ornaments
• Prepare the activities (christmas, easter, halloween...)
• Management of the checkout every morning/evening
• After sales service when the toys were unable to use
• Gift wrap

• Enhanced guest experience by providing informative and engaging guided tours.
• Maintained safety standards during excursions, resulting in zero accidents or incidents.
• Built strong relationships with local vendors, securing exclusive access to attractions for tour participants.
• Guiding customers in the vineyards of Monbazillac in all-terrain electric scooter and quad bike
• Posts on social networks (Facebook, Instagram)
• Contact with providers
• Event preparation for team buildings, hen/buck's party, birthday...
• Accounting
• Setting up partnerships to grow the company
• Mechanics
• Dispute management with unhappy customers

• Welcome customers
• Offer activities
• Animator with the children
• Cleaning rooms
• Service at the restaurant

4 weeks internship.

• Increased visitor satisfaction by developing and implementing comprehensive tourism programs.
• Enhanced regional visibility with effective marketing campaigns for various tourist destinations.
• Worked a lot on communication on social media to prepare the summer period.
• Work on communication with service providers to highlight their offers.
• Creation of a customer satisfaction questionnaire on Google form.
• Creation of articles for the office website.

4 weeks internship.

• Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
• Prepared quotations on Orchestra and with the help of our service providers.
• Called customers and answered every kind of question from them.
• Searched the best flights for customers.
• Updated the brochures and the decoration in the waiting room.
• Archived the old files.