Ma Sau Yin
Tai Wai,HK
Summary
Adept in customer service and proficient in Microsoft Office Suite, I enhanced customer satisfaction and sales at E-BUY GLOBAL LIMITED. Demonstrating strong computer skills and a customer service orientation, I successfully managed inquiries and built relationships, significantly contributing to the team's achievements while maintaining flexibility in work hours.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
One Kai Tak Property Management Ltd
03.2024 - 05.2024
- Answered customer questions about incident and reply availability and shipment times.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Provided exceptional support during peak hours as well as holidays and special events.
Customer Service Assistant
Harriman Property Management Limited
02.2024 - 03.2024
- Respond to customer inquiries and complaints in a timely and professional manner
- Resolve customer issues effectively
- Provide product and service information to customers
- Report data on customer interactions
Accounts Assistant
Propck Serivce Limited
08.2022 - 06.2023
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Greet and assist visitors
- Provide administrative support to team members, including managing calendars, scheduling meetings, and handling correspondence
Sales Assistant
E-BUY GLOBAL LIMITED
08.2021 - 06.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Higher Diploma - Information Technology
Hong Kong Institute of Vocational Education
Hong Kong Institute Of Vocational Education09.2017
High School Diploma -
Lok Sin Tong Young Ko Hsiao Lin Secondary School
Lung Hang Estate, Tai Wai09.2014
Skills
Customer service orientation
Strong computer skills
Proficient in Microsoft Office Suite
Willingness to work flexible hours
Timeline
Customer Service Assistant
One Kai Tak Property Management Ltd
03.2024 - 05.2024
Customer Service Assistant
Harriman Property Management Limited
02.2024 - 03.2024
Accounts Assistant
Propck Serivce Limited
08.2022 - 06.2023
Sales Assistant
E-BUY GLOBAL LIMITED
08.2021 - 06.2022
Higher Diploma - Information Technology
Hong Kong Institute of Vocational Education
High School Diploma -
Lok Sin Tong Young Ko Hsiao Lin Secondary School
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