Umma Jannati Ardi
Eastlakes,NSW
Summary
Customer Service Representative bringing top-notch skill in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Store Team Member
Woolwoths
Rosebery
05.2022 - Current
Customer Service Representative
Family Needs Supermarket Eastlales pty ltd
Eastlakes, NSW
11.2014 - 04.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on hold wait times.
- Responded to customer requests for products, services and company information.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Delivered prompt service to customer needs.
- Fielded customer complaints and queries, fast-tracking them for problem resolution.
- Maintained clean and orderly check out areas by mpping floors, emptying trash, wiping down surfaces.
Education
BBA - Business Management
University of Rajshahi
Rajshahi, RAJSHAHI (DIVISION)09.2010
Skills
- Credit card payment, order and refund processing
- Calm and Professional under Pressure
- Microsoft Office expertise
- Product organization
- Patient and Empathetic
- Problem-solving abilities
- High-energy attitude
- Store maintenance
- Customer relations
Availability
I am available wednesday and saturday morning till 5pm and monday, tuesday, thursday,friday and sunday 3.30 pm to 9.30 pm
Reference
Frank lampret
0404082702
Manager of Rosebery metro
Sultana farooque
0451409369
Manager of family needs
Timeline
Store Team Member
Woolwoths
05.2022 - Current
Customer Service Representative
Family Needs Supermarket Eastlales pty ltd
11.2014 - 04.2022
BBA - Business Management
University of Rajshahi
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