Chiara Alamoti
Summary
Experienced individual providing high-quality administrative & service delivery support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Administration Assistant
ACES Group
08.2022 - Current
- Maintained confidentiality of sensitive information by adhering to strict NSW Health policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to employee & general public inquiries, addressing concerns effectively, and building strong relationships.
- Promoted positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Created & managed confidential security reports for executive staff members & managers.
- Liaised between departments and hospitals and maintained effective lines of communication.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Security Event Staff Member
ACES Group
01.2021 - 08.2022
- Implemented crowd control strategies effectively, managing large groups during high-traffic periods at populated events.
- Contributed to reduction of incidents, diligently monitoring cameras and reporting suspicious activities.
- Exemplified strong problem-solving skills when faced with unexpected challenges or emergencies during various events.
- Mitigated potential threats through ongoing collaboration with local law enforcement agencies before and during events via Control Room operating.
- Handled conflicts professionally, deescalating tense situations between patrons while maintaining overall security.
- Collaborated with event organizers and security team members, ensuring a safe environment for all guests.
- Assisted in the successful execution of numerous events, providing exceptional customer service to attendees.
- Monitored CCTV cameras and alarm systems for security breaches.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Monitored & Updated shift logs and produced daily reports to document security activities and specific incidents.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Assisted supervisors with sign-on processes of all security and event staff, prior to shifts.
Customer Service Representative
DATACOM Connect
01.2019 - 01.2021
- Ensured compliance with Australian Taxation Office standards and regulations through rigorous quality control measures.
- Served as the primary point of contact for clients, addressing concerns promptly and professionally.
- Championed change initiatives within the organization, driving new strategies that enhanced overall effectiveness in service delivery.
- Enhanced client satisfaction by providing timely support and resolving issues effectively.
- Achieved high levels of customer satisfaction by consistently exceeding KPI's.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Processed debit and credit card and electronic check payments.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Participated in ongoing training and development, staying current on company & client policies, products, and procedures to deliver accurate information to customers.
- Learned and maintained in-depth understanding of ATO policies & procedures, enabling me to provide knowledgeable responses to diverse questions.
- Performed conflict resolution procedures during escalation calls.
Education
High School Diploma -
Stella Maris College
Manly, NSW09.2018
Skills
- Team Collaboration
- Data Entry
- Workload Management
- Verbal and written communication
- Administrative duties
- Administrative Support
- Crowd control techniques
- First Aid Training
- Security Monitoring
- Customer Service
- Office Management
Certification
- HLTAID011 Provide First Aid, 16/02/2022, 16/02/2022
- HLTAID009 Provide Cardiopulmonary Resuscitation, 16/02/2022, 16/02/2022
References
Tara Nandan
Role: Security Admin & Audit Control Officer/Parking Supervisor
Contact: 0419 503 898, tara.nandan@health.nsw.gov.au
Michael Richards
Role: RPA Parking Executive Officer
Contact: michael.richards1@health.nsw.gov.au
Timeline
Security Administration Assistant
ACES Group
08.2022 - Current
Security Event Staff Member
ACES Group
01.2021 - 08.2022
Customer Service Representative
DATACOM Connect
01.2019 - 01.2021
High School Diploma -
Stella Maris College
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