Ma’anaima Tofilau
Brookfield,Australia
Summary
Motivated and reliable professional with strong experience in customer service, retail support, and food/cleaning services. Recognised for excellent communication, teamwork, and attention to detail in fast-paced environments. Seeking a role in the food or retail industry where I can contribute to delivering outstanding service, maintaining high presentation standards, and supporting smooth day-to-day operations.
Developed skills in maintaining high standards of cleanliness in fast-paced environment. Demonstrates strong organizational abilities and attention to detail. Seeking to leverage these skills in new field to contribute effectively and grow professionally.
Overview
12
12
years of professional experience
Work History
Cleaner
FCS Facility Services (Kmart Melton)
01.2022 - 01.2022
- Ensured store cleanliness and presentation standards were met.
- Operated cleaning and maintenance equipment safely.
- Managed tasks to meet strict time deadlines.
- Organised equipment and maintained work areas efficiently.
- Ensure tools are cleaned, stored properly, and in good working condition after each use.
- Identify and report any maintenance issues or needed repairs to supervisors.
- Replenish cleaning supplies after each shift
- Follow company safety guidelines, including proper handling of cleaning chemicals and wearing personal protective equipment (PPE).
Front of House
Wellington Airport
01.2010 - 01.2012
- Delivered high-quality customer service in a busy and diverse environment.
- Assisted customers with reservations, bookings, and enquiries both in person and over the phone.
- Handled cash transactions accurately and efficiently.
- Maintained professionalism under pressure and ensured customer satisfaction.
- Educate and inform customers with accurate information on all airport and general enquiries.
- Manage all lost property enquiries, including the daily collection, logging and reuniting of items, as per the lost property procedure.
Education
NCEA Level 1 & 2 -
Wellington East Girls' College
01.2010
Level 1 & 2 Business Administration - Office Administration, Customer Service & People Skills, Computer Studies
WEL TEC (Wellington Institute of Technology)
01.2012
Skills
- Customer Service & Front-of-House Experience
- Food Safety & Hygiene Awareness
- Cash Handling & EFTPOS Transactions
- Retail Store Presentation & Stock Management
- Time Management & Reliability
- Strong Communication & Interpersonal Skills
- Ability to Work in Fast-Paced Environments
- Teamwork & Collaboration
- Problem-Solving & Conflict Resolution
- Basic Computer Literacy (MS Office, POS Systems)
Timeline
Cleaner
FCS Facility Services (Kmart Melton)
01.2022 - 01.2022
Front of House
Wellington Airport
01.2010 - 01.2012
Level 1 & 2 Business Administration - Office Administration, Customer Service & People Skills, Computer Studies
WEL TEC (Wellington Institute of Technology)
NCEA Level 1 & 2 -
Wellington East Girls' College
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