Waimaaria Ngati
Loganlea,QLD
Summary
Proven track record in enhancing customer satisfaction at Safe Financial through adept complaint handling and efficient problem-solving. Demonstrated compassionate caregiving with a focus on improving health outcomes. Skilled in data entry and customer support, consistently ensuring high-quality care and service. Achieved significant improvements in client well-being and customer relations. Have worked in multiple areas, such as retail to office related positions. Proficient in communication and working well in a high paced environment/team. Currently enrolled in Coursework for Cert IV in Youth Work, looking for a placement to expand and enhance personal experiences.
Overview
1
1
year of professional experience
Work History
In-Home Caretaker
Family Members
04.2024 - 08.2024
- Managed medication schedules to ensure timely administration and improve client health outcomes.
- Non-paid voluntary work, providing care to elderly family member (grandparent) that has severe dementia.
- Maintained day to day activity schedule for client, planned meals, planned social activities, supervised client daily necessities. Approximately planned out 2-3 social events per week, everyday meals & everyday morning/night medication.
- Demonstrated strong problem-solving abilities in addressing various challenges faced during course of caregiving, leading to effective resolutions and satisfied client.
- Coordinated medical appointments for timely follow-ups, improving continuity of care between multiple healthcare providers.
Customer Service Officer
Safe Financial
10.2023 - 04.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns. Maintained positive relationships with clients.
- Handled large volumes of calls, manged email box and text message enquires everyday. Averaging 70-90 call & online Via our website enquires.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Completed data entry to record call notes, suggestions and questions. Ensuring all customer files and information are not misplaced and organize for date back history logs.
Education
No Degree - Certificate IV in Youth Work
Strategix
Southport QLD03.2025
High School Diploma -
Keebra Park State High School
Southport, QLD11.2022
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Housekeeping tasks
- Meal Preparation
- Compassionate Caregiving
- Personal Hygiene Assistance
- Microsoft Teams
- Problem-solving abilities
Timeline
In-Home Caretaker
Family Members
04.2024 - 08.2024
Customer Service Officer
Safe Financial
10.2023 - 04.2024
No Degree - Certificate IV in Youth Work
Strategix
High School Diploma -
Keebra Park State High School
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