Maaz Khan
Adelaide,Australia
Summary
IT Support Specialist excelling in remote troubleshooting, system enhancements, and client-focused solutions. Expert in Windows, MacOS, and Linux platforms, I've significantly improved IT operations for small businesses. Skilled in both technical repairs and user training, my approach blends analytical prowess with clear communication, ensuring optimal system performance and client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist (Freelance)
Fiverr
07.2022 - 06.2024
- Provided remote IT support to global clients, troubleshooting hardware and software issues
- Managed installation and configuration of Windows and macOS systems
- Optimized PC performance and ensured data backup reliability for clients
- Assisted with setup and troubleshooting of peripherals and network devices
- Delivered technical consultations to improve IT operations for small businesses
Education
Master of Information Technology (IT) - Enterprise Management
University of South Australia
Adelaide07-2026
BBA (Honors) - Marketing
Institute of Management Sciences
Pakistan04.2019
Skills
- Windows 10
- Windows 11
- MacOS
- Linux
- Remote Desktop Tools
- Performance optimization
- Troubleshooting & Repairs
- Printers setup
- Troubleshooting of Routers
- Peripherals
- Configuration Management
- System enhancement
- Hardware component selection
- Software Installation
- Backup and recovery
- User Training
- Hardware maintenance
- Desktop support
Certification
- IT Service Desk: Service Management – HDI
- Windows 10 for IT Support: Troubleshooting Basics & Advanced Troubleshooting
- Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications
- Linux System Engineer: Advanced Disk Systems and System Backup
- Computer Components and Peripherals for IT Technicians
- Apple Certified Support Professional macOS 11: Installation and Configuration
- IT Help Desk for Beginners
- Learning PC Maintenance and Performance: Windows 11
- Windows 11 for IT Support: Troubleshooting Basics (2022)
- IT Service Desk Careers and Certifications
- Troubleshooting Common PC Issues for Users
- Working with Computers and Devices
Languages
English, Urdu, Punjabi, Pashto
Timeline
IT Support Specialist (Freelance)
Fiverr
07.2022 - 06.2024
- IT Service Desk: Service Management – HDI
- Windows 10 for IT Support: Troubleshooting Basics & Advanced Troubleshooting
- Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications
- Linux System Engineer: Advanced Disk Systems and System Backup
- Computer Components and Peripherals for IT Technicians
- Apple Certified Support Professional macOS 11: Installation and Configuration
- IT Help Desk for Beginners
- Learning PC Maintenance and Performance: Windows 11
- Windows 11 for IT Support: Troubleshooting Basics (2022)
- IT Service Desk Careers and Certifications
- Troubleshooting Common PC Issues for Users
- Working with Computers and Devices
Master of Information Technology (IT) - Enterprise Management
University of South Australia
BBA (Honors) - Marketing
Institute of Management Sciences
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