Mable Chepkarat
Aveley,Western Australia
Summary
Proven administrative professional with a strong background in office administration and customer service, notably at Peniel Support Network. Skilled in data entry and building client relationships, I excel in creating efficient, secure filing systems and improving document organization. My empathetic approach enhances client trust, fostering significant improvements in service delivery and operational efficiency.
Overview
11
11
years of professional experience
Work History
Administrative Assistant
Peniel Support Nertwork
11.2023 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Disability Support Worker
Peniel Support Nertwork
03.2020 - 11.2023
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
Carer
Aegis
04.2015 - 03.2020
- Assisted with daily living support
- Maintained cleanliness of the environment
- ensured the health and safety of the client
- Provided physical and emotional support while maintaining confidentiality and privacy
- Mobility assistance with the use of the required equipment
Carer
Auscare Group
01.2014 - 04.2015
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like hoists, wheelchairs safely efficiently improving accessibility mobility independence.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Collaborated with healthcare professionals to develop comprehensive care strategies for optimal patient outcomes.
- Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
- Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
- Developed recreational activities tailored to individual interests, enhancing overall quality of life for clients in care settings or at home environments.
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
- Remained alert to problems or health issues of clients and competently responded.
- Responded to patient emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
- Administered medications accurately, ensuring proper dosage and timely intake.
Education
Diploma - Health Sciences
Perth Institute Of Business And Technology
Western Australia11.2015
Associate of Arts - Social Sciences
Catholic University of Eastern Africa
Africa04.2014
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
Timeline
Administrative Assistant
Peniel Support Nertwork
11.2023 - Current
Disability Support Worker
Peniel Support Nertwork
03.2020 - 11.2023
Carer
Aegis
04.2015 - 03.2020
Carer
Auscare Group
01.2014 - 04.2015
Diploma - Health Sciences
Perth Institute Of Business And Technology
Associate of Arts - Social Sciences
Catholic University of Eastern Africa
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