Summary
Overview
Work History
Education
Skills
Hobbies
Certification
Timeline
Generic

Mac Harvey

Freshwater Creek,VIC

Summary

Experienced venue manager with over 25 years in the hospitality industry, demonstrating strong leadership and a passion for delivering exceptional customer service.


Highly motivated and hardworking, with a deep love of food and coffee. Thrives in a fast-paced environment, skilled in working under pressure, whilst maintaining a professional and calm manner.


A reliable employee offering excellent communication skills, a people person who can motivate staff and lead a team with positivity in the front line.


A dedicated professional with a keen eye for detail and a results-driven approach to management. Excelled in creating positive work environments and streamlining processes to enhance efficiency and customer satisfaction.

Overview

33
33
years of professional experience
1
1
Certification

Work History

Owner Operator

Moody Brew Coffee Bar
10.2019 - 07.2023
  • Managed the day-to-day business operations at a busy cafe on St Kilda Rd, Melbourne.
  • Trained and motivated all staff to provide exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Provided strong leadership that cultivated a positive work environment, leading to higher employee retention rates.
  • Increased customer satisfaction by providing consistent high-quality products and services.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Ensured fast and efficient service, with the ability the stay calm under pressure, in a high volume environment.
  • Ensured all staff adhered to health and safety standards.

Owner Operator

Steamcarts
05.2017 - 03.2019
  • Managed day-to-day business operations at a busy train station.
  • Provided exceptional customer service in a fast-paced environment.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Owner Operator

Toasted
03.2010 - 03.2017
  • Managed the day-to-day business operations at a busy cafe on St Kilda Rd, Melbourne.
  • Managed, trained, and motivated staff to consistently deliver high-quality products in a timely manner with a can-do, positive attitude.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.

Owner Operator

Panini Bar
01.2007 - 11.2009
  • Managed the day-to-day business operations in the heart of the city.
  • Provided exceptional customer service and focused on catering to large corporate organisations around the area.
  • Ensured customer satisfaction and repeat business by providing consistently outstanding food and great coffee.
  • Facilitated open communication channels among staff members, promoting teamwork for enhanced performance in a fast-paced, high volume, small environment.

Deckhand

Solaia Superyacht
09.2004 - 12.2006
  • Developed strong teamwork skills by actively collaborating with fellow crew members in various tasks and emergency situations.
  • Handled lines during mooring operations efficiently, securing the vessel safely at designated locations.
  • Inspected and maintained deck equipment and supplies.
  • Performed maintenance tasks such as painting, chipping rust, and greasing equipment to extend the lifespan of onboard assets.

Venue Manager

The Fringe
03.2003 - 04.2004
  • Managed the day-to-day operations of this busy restaurant in the heart of St Kilda.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Evaluated customer feedback regularly to identify areas for improvement within venue operations and implemented necessary changes accordingly.
  • Maintained excellent communication and direction between the kitchen staff and front of house staff.
  • Ensured excellent customer service and product delivery in an extreme high volume restaurant


Owner Operator

Haddons Cafe, Swinburne University
01.2001 - 01.2003
  • Managed the day-to-day business operations at my licensed cafe within Swinburne University.
  • Successfully led a team of 30 staff who worked at both Haddons and the Universal Cafe simultaneously.
  • Provided fast and efficient service in a high-volume environment.
  • Increased customer satisfaction by providing high-quality services in a timely manner.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.

Owner Operator

Universal Cafe
01.1994 - 02.2003
  • Successfully managed the day-to-day operations of my licensed restaurant.
  • Boroondara Small Business Awards Finalist, as voted by the community as an outstanding local business in the category of Restaurant Cafe - 1998
  • Age Good Food Guide - In the top 12 Cafes for "Best spots for a caffeine fix in Melbourne" - 2002
  • Situated opposite Swinburne University, it was imperative to provide fast and efficient service, as customers would come in crowds.
  • Successfully lead my front of house and kitchen staff.

Chef

The Anchorage
01.1991 - 01.1994
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.
  • Maintained an organised place to keep work consistent.
  • Placed orders to restock items before supplies ran out.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.

Education

Geelong Grammar
Geelong, VIC

Skills

  • Operations Management
  • Barista, Chef, Barman
  • Love of food and hospitality
  • Highly motivated and hardworking
  • Passion for customer service

Hobbies

Gardening, tennis, golf, cooking, diving, sailing and fishing

Certification

RSA Certificate

Food Handling

Timeline

Owner Operator

Moody Brew Coffee Bar
10.2019 - 07.2023

Owner Operator

Steamcarts
05.2017 - 03.2019

Owner Operator

Toasted
03.2010 - 03.2017

Owner Operator

Panini Bar
01.2007 - 11.2009

Deckhand

Solaia Superyacht
09.2004 - 12.2006

Venue Manager

The Fringe
03.2003 - 04.2004

Owner Operator

Haddons Cafe, Swinburne University
01.2001 - 01.2003

Owner Operator

Universal Cafe
01.1994 - 02.2003

Chef

The Anchorage
01.1991 - 01.1994

Geelong Grammar

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Mac Harvey