MACKENZIE LOCKWOOD-ROURKE
Werribee,VIC
Summary
Highly motivated Customer Service professional with years of experience providing personalised outcomes to customers. Proficient in data entry and general administrative skills, as well as communicating with internal and external stakeholders. Possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team while cultivating a productive work culture.
Overview
6
6
years of professional experience
Work History
Customer Experience Specialist
Soilworx
04.2024 - Current
- Manage all inbound calls and email to the company in a time-sensitive manner.
- Accurately processing customer requests and handling payments.
- Liaising with other internal departments to ensure smooth service and deliveries.
- Confidently handle customer objections with empathy and understanding.
National Reception and Admin Co-Ordinator
Seaway
04.2022 - 04.2024
- Efficiently managed day-to-day operations of Seaway's head office while overseeing reception and administration tasks across Australia.
- Proficiently schedule meetings, coordinate calendars, and organise company events to ensure seamless business operations.
- Provide dedicated support to the CEO by assisting with daily tasks and responsibilities.
- Demonstrate strong organisational skills in handling diverse administrative functions for enhanced overall efficiency.
Retail Sales Assistant
Platypus Shoes
11.2021 - 04.2022
- Served as a senior team member, collaborating closely with the store manager to oversee daily operations and optimize store functionality.
- Managed shop floor activities, effectively coordinating Front-of-house and Back-of-house staff to ensure a smooth workflow.
- Demonstrated strong customer service skills by greeting and assisting customers, contributing to a positive shopping experience.
- Maintained a high standard of presentation, ensuring the store's visual appeal and cleanliness were consistently upheld.
Bartender/Wait Staff Member
The Bridge Hotel
WERRIBEE, VIC
11.2020 - 12.2021
- Fulfilled the role of senior wait staff, leading the coordination of front-of-house operations, conducting training sessions for new staff members, and efficiently managing a substantial volume of bookings and functions.
- Demonstrated expertise in implementing and enforcing correct procedures, ensuring a high standard of service and customer satisfaction.
- Played a pivotal role in maintaining smooth and organized restaurant operations, particularly in managing reservations and executing various functions.
Bartender/Wait Staff Member
The Racecourse Hotel
WERRIBEE, Victoria
10.2018 - 11.2020
- Managed multiple tasks simultaneously while remaining organized under pressure.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Calculated accurate bill amounts and processed cash and credit card payments.
Education
Bachelor's Degree in Music Performance -
Collarts
01.2020
Skills
- Strong organisational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Experience in managing budgets and projects
Affiliations
- Member and manager of a band that writes, records and performs live music. Responsibilities include stock and vendor management, social media management and in-person sales.
- Volunteer/mentor with local youth initiative (FreeZa) that teaches live music management to young people.
- Performer with community musical theatre group.
References
References available upon request.
Timeline
Customer Experience Specialist
Soilworx
04.2024 - Current
National Reception and Admin Co-Ordinator
Seaway
04.2022 - 04.2024
Retail Sales Assistant
Platypus Shoes
11.2021 - 04.2022
Bartender/Wait Staff Member
The Bridge Hotel
11.2020 - 12.2021
Bartender/Wait Staff Member
The Racecourse Hotel
10.2018 - 11.2020
Bachelor's Degree in Music Performance -
Collarts
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