Macarena Gallardo Fuentealba
South Brisbane,QLD
Summary
With 8 collective years across customer service and hospitality, I have developed exceptional interpersonal skills. I am passionate about providing genuine quality experiences for people. I’m organised, have a great eye for detail and strong communication skills. I'm a quick learner and have a great work ethic which has earned me experience in management and supervisor roles.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Senior Bartender
Flying Colours
07.2024 - Current
- Excellent customer service skills
- Strong leadership of bar team and efficient problem solving
- Working cooperatively with all sections and staff
- Assisting in delivering high quality experiences for functions including lighting and music, making arrangements to best attend to their needs
- Proficient in use of POS and table ordering systems
- Exceptional cleanliness and efficiency throughout all areas of the business
- Utilizing business data and statistics to make informed decisions
- Compiling End of Night reports to ensure effective communication between management and staff
- Ensuring prep and stock levels align with business projections
Duty Manager & Event Support Staff
Queensland Multicultural Center
04.2024 - 11.2024
- Event bump in and bump outs ensuring the venue is cleaned, reset and properly secured
- Liaising with event organisers, management, audio and visual staff and ensuring everybody's needs are met
- Compiling comprehensive event reports
- Managing bar stock levels, service, POS systems and staff
- Delegating specific roles and responsibilities to bartenders, ushers and box office operators for each event
- Crowd control and management
- Ensuring everyone in the venue is compliant with WHS and Fire Safety procedures
- Configuring layouts to meet specific client requirements
Duty Manager
Bluenose Betty
09.2022 - 08.2024
- Supervision of staff, their work completion and delegating tasks
- Complete management of bookings, table allocations and function management
- Exceptional, attentive and friendly customer service and conflict resolution
- Ability to upsell aligning with customer preferences
- Administrative responsibilities: responding to enquiries, MOTO payments/refunds, timesheet management, processing and reporting
- Management of bar supplies, par levels and ordering stock
- Ensuring opening and closing procedures are met to a strict standard
- Preparation of numerous classic cocktails, signature cocktails and improvisation upon request
- Maintaining constant and relevant communication within FOH, BOH and upper management
Education
Diploma - Event Management
TAFE Queensland
05.2023
Skills
- Exceptional interpersonal and communication skills
- Extremely hard working and committed
- High quality customer service
- Time management skills
- Flexibility to lead or work with others
- Determination and willingness to learn
Previous Experience
Bartender, Mrs Browns Bar & Kitchen (4 months)
Bartender, Mexico, Auckland (6 months)
Supervisor & Pharmacy Assistant, Chemist Warehouse, Auckland (1.5 years)
Head Coach, Little Kickers, Auckland (3.5 years)
Certification
Australian Open Drivers License
RSA
Blue Card
First Aid Trained
Timeline
Senior Bartender
Flying Colours
07.2024 - Current
Duty Manager & Event Support Staff
Queensland Multicultural Center
04.2024 - 11.2024
Duty Manager
Bluenose Betty
09.2022 - 08.2024
Diploma - Event Management
TAFE Queensland
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