MACARENA PINEDA PIZARRO

Responsible for daily cleaning of guest rooms, restocking supplies, and maintaining high hygiene standards. Provided prompt and professional service to guest requests, working collaboratively with the housekeeping team to ensure smooth operations and guest satisfaction. In addition, I lead teams, conduct room inspections to ensure quality and cleanliness standards, and provide transportation services for tourists, offering safe and friendly support throughout their stay.

As part of my volunteer work, I was actively involved in ecological restoration projects. In the area of native vegetation propagation, my tasks included transplanting seedlings, preparing substrates, relocating plants, sowing and planting in the field, weed control, and seed collection, among others.

In terms of soil recovery, I carried out activities such as mulch preparation and application on degraded soils, creating infiltration ditches, establishing contour lines, and managing erosion gullies — all aimed at reducing impact and preventing soil loss.

I also participated in park maintenance efforts, which included replacing stakes and ropes, maintaining signage, and performing general clean-up tasks.

Managed financial efficiency strategies, analyzed customer payment behavior, and oversaw invoicing processes and client portfolio performance. Also responsible for onboarding and communicating with new clients.

Coordinated trade marketing campaigns across various sales points in Santiago. Trained and coached sales teams with a focus on attitude, proactivity, and accountability. Prepared weekly sales reports and KPIs to guide strategic planning for future campaigns.