Summary
Overview
Work History
Education
Skills
Additions
Timeline
Generic

Macayla Steers

Andrews Farm,SA

Summary

Experienced professional with a nurturing spirit, returning to the workforce after focusing on raising a family. Interested in a position in early childhood education to utilise organisational and communication skills developed through previous roles in administration and customer service.

Overview

12
12
years of professional experience

Work History

Bar Staff Member

The Austral
06.2024 - 12.2024
  • Collaborated with team members to ensure smooth service during peak hours.
  • Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
  • Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
  • Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
  • Enhanced customer satisfaction by providing timely and efficient drink orders.
  • Maintained a clean and organised bar area for an enjoyable customer experience.

Employment Consultant

APM
06.2023 - 04.2024
  • Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
  • Reviewed, tracked and coordinated employment referrals.
  • Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
  • Managed caseloads of up to 90+ monthly clients in search of gainful employment.
  • Analyzed data from past placements to identify successful strategies implemented within the organisation leading to higher placement rates.

Employment Consultant

Job Prospects
03.2020 - 01.2022
  • Provide assistance to employers in identifying, selecting and recruiting staff for available vacancies
  • Creating long-term relationships understanding both jobseekers and employers needs
  • Employing various recruitment strategies
  • Managed caseloads of up to 90 monthly clients in search of gainful employment.
  • Pre-screening
  • Facilitating agreements between employer and candidate.
  • Proofread and edited clients' resumes to improve interview chances.
  • Developed customized job search strategies for clients, resulting in increased interview rates and job offers.

Customer Service Representative

Datacom
04.2019 - 03.2020
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Managed customer calls effectively and efficiently in complex, fast-paced and challenging call centre environment
  • Received multiple positive reviews acknowledging dedication to excellent customer service

Casual Retail Assistant

Kmart
01.2014 - 07.2017
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Helped customers manage large purchases by collecting items from shelves and storage locations
  • Greeted customers, helped locate merchandise and suggested suitable options
  • Actively engaged customers to provide general assistance and information on store merchandise
  • Contributed to design and setup of merchandise displays promoting key products, creating aesthetically pleasing arrangements to attract customer attention
  • Answered customer questions regarding merchandise and pricing

Part time employee

McDonald's Australia
05.2013 - 11.2016
  • Greeted customers promptly and took orders to keep flow of traffic moving
  • Prepped food items for later use to save staff time during busy hours
  • Maintained clean, sanitized and well-organized food preparation zones
  • Performed shift change tasks each day to keep store efficient and neat
  • Processed payments and counted change to complete transactions
  • Arranged food items on serving trays and placed in take-out packaging to produce orders for customers
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.

Education

Completed Year 11 -

Roma Mitchell Secondary College
01.2016

Skills

  • Cleanliness and hygiene
  • Independent
  • Leadership
  • Strong multitasking
  • Team player attitude
  • Attention to detail
  • Recordkeeping and file management
  • Customer service focus

Additions

  • Working with children's check
  • Police Clearance
  • Full C class drivers licence
  • RSA
  • RP Badge

Timeline

Bar Staff Member

The Austral
06.2024 - 12.2024

Employment Consultant

APM
06.2023 - 04.2024

Employment Consultant

Job Prospects
03.2020 - 01.2022

Customer Service Representative

Datacom
04.2019 - 03.2020

Casual Retail Assistant

Kmart
01.2014 - 07.2017

Part time employee

McDonald's Australia
05.2013 - 11.2016

Completed Year 11 -

Roma Mitchell Secondary College

Similar Profiles

CREATE PROFILE
Macayla Steers