Mac David Mortel
Caboolture,QLD
Summary
Dedicated professional with experience at Kumo Japanese Cuisine and Caboolture Super Clinic Pharmacy, demonstrating exceptional customer service and problem-solving skills. Excelled in high-pressure environments, enhancing customer satisfaction and supporting team efficiency. Proficient in phone etiquette and maintaining organized workspaces, consistently contributing to positive outcomes and operational excellence.
Overview
3
3
years of professional experience
Work History
Front of House Employee
Kumo Japanese Cuisine
06.2022 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Established welcoming atmosphere by greeting each guest warmly.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Reset tables between guests by restocking low items and wiping down surfaces.
Pharmacy Assistant
Caboolture Super Clinic Pharmacy
07.2022 - 07.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Assisted pharmacy staff with preparing medications and filling orders.
- Merchandised over-the-counter goods and rotated stock.
Education
No Degree -
Beerwha State Highschool
Beerwah, QLD11-2024
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Phone etiquette
- Attention to detail
- Seating arrangements
- Foreign language skills
Accomplishments
- Received 2 Academic Achievement awards in year 9 and Year 10, then 4 Academic excellence, Top of subject and a Bursary award in year 11 and 12
- Supervised team of 3 staff members.
Languages
Taglog
Native or Bilingual
English
Full Professional
Japanese
Elementary
Timeline
Pharmacy Assistant
Caboolture Super Clinic Pharmacy
07.2022 - 07.2022
Front of House Employee
Kumo Japanese Cuisine
06.2022 - Current
No Degree -
Beerwha State Highschool
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