Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elyssa Manliclic

Gracemere

Summary


Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organisational goals. Known for reliability and fostering positive work environment.

Overview

7
7
years of professional experience

Work History

Administrative Assistant

J & S Drilling
12.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Maintained inventory of office supplies and placed orders.
  • Contributed to policy updates, researching regulations to ensure company compliance.

Administration Officer

Axiom College
08.2022 - 12.2023
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Managed team petty cash, purchase orders and account transactions.
  • Created, prepared, and delivered reports to various departments.
  • Managed company schedule to coordinate calendar and arrange travel.

Customer Service Representative

World Gym Rockhampton
01.2022 - 08.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Receptionist

Hotel Settlers Motor Inn
03.2020 - 01.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.

Customer Service Representative

Dominos's Pizza
07.2018 - 08.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Bachelor of Laws And Criminology - Laws And Criminology

Central Queensland University
Rockhampton, QLD
11-2027

Skills

  • Reporting Proficiency

  • Employee Paperwork

  • File Management

  • Microsoft Applications

  • Microsoft Excel

  • Time management

  • Microsoft outlook

  • Computer proficiency

  • Critical thinking

  • Strong problem solver

  • Microsoft Word

  • Administrative support

  • Customer and client relations

  • Office management

  • Database entry

Languages

English
Native or Bilingual
Tagalog
Native or Bilingual
Kapampangan
Native or Bilingual

Timeline

Administrative Assistant

J & S Drilling
12.2023 - Current

Administration Officer

Axiom College
08.2022 - 12.2023

Customer Service Representative

World Gym Rockhampton
01.2022 - 08.2022

Receptionist

Hotel Settlers Motor Inn
03.2020 - 01.2022

Customer Service Representative

Dominos's Pizza
07.2018 - 08.2020

Bachelor of Laws And Criminology - Laws And Criminology

Central Queensland University

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Elyssa Manliclic