MA. CECILIA C. BANASIHAN
NSW Sydney,Australia
Summary
Flexible and Organized Manager with 10+years of experience facilitating busy restaurant environment operation. Customer-driven and highly coordinated managerial staff with collaborative mindset and team orientation. Conscious innovator with consistent focus enhancing employee workplace satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Casual Dining Concept (Trading) Pty. Ltd.
NSW Sydney, Australia
06.2022 - Current
- Responsible to provide leadership and direction to all restaurant team members
- Ensure excellence in guest service, value for money, and product quality
- Enhance brand reputation through the highest standards of presentation, cleanliness, food safety, and staff training whilst maximizing profitability.
Operations Manager
Yardstick Coffee
Makati City, Philippines
08.2017 - 11.2021
- Accountable for the store’s profitability by growing sales and controlling costs of goods, inventory level, labor, and supplies and expenses
- Monitored and managed the performance of café staff
- Conducted performance assessment and provided feedback to staff
- Hired staff and verified the job description against legislative requirements
- Set goals and key targets to improve operational performance
- Built and maintained rapport with guests
- Conducted table checks or visits to check on service or any follow-ups
- Conducted market research
- Obtained feedback and suggestions from customer to enhance café menu
- Participated in menu planning and development
- Managed recipes and costs of all beverages and food items
- Ensured that operational procedures were followed to maintain high quality and consistent product standards
- Ensured that sanitation, food safety, and hygiene policies were strictly followed.
Shift Manager
Sbarro Sea Residences
Pasay City, Philippines
04.2016 - 06.2017
- Assisted in overseeing daily operations of the restaurant
- Created employee schedule and assigned tasks to employees on shift
- Supervised staff throughout the shift and ensured key targets were met
- Created a positive atmosphere within the team in order to facilitate accomplishment of tasks and goals
- Monitored inventory levels and ordered supplies when needed
- Built and maintained rapport with guests
- Ensured customer satisfaction in restaurant products and services
- Maintained product knowledge such as food preparation process
- Resolved problems and conflicts that arose from customers or employees
- Assisted in staff recruitment by interviewing applicants
- Trained employees regarding standard operational procedures
- Ensured that sanitation, food safety, and hygiene policies were strictly followed.
Shift Supervisor
Rustan Coffee Corporation
Makati City, Philippines
06.2015 - 01.2016
- Created weekly staff schedule and managed shift schedule
- Ensured proper cash management was followed by the shift
- Suggested and upsold products to customers
- Maintained extensive coffee and product knowledge to provide advice to customers
- Created a positive atmosphere within the team in order to facilitate accomplishment of tasks and goals
- Assigned tasks to employees whenever there were activities or events in the store
- Trained casual employees
- Resolved problems and conflicts that arose from customers or employees
- Assisted customers on their needs
- Promoted a positive dining experience for guests
- Ensured that counters were properly stocked
- Organised opening and closing duties as assigned
- Ensured that sanitation, food safety, and hygiene policies were strictly followed.
Food Counter Attendant
Wendy’s Restaurant
Alberta, Canada
03.2014 - 12.2014
- Took customers’ orders
- Prepared, heated, and finished simple food items
- Served customers at counters or buffet tables
- Used manual and electrical appliances to clean, peel, slice, and trim foodstuffs
- Portioned and wrapped food
- Packaged take-out food
- Stocked refrigerators and salad bars
- Cleaned and sanitized kitchen including work surfaces, cupboards, storage areas, appliances and equipment; received, unpacked, and stored supplies in refrigerators, freezers, cupboards, and other storage areas
- Removed kitchen garbage and trash
- Handled and stored cleaning products
- Swept and mopped floors
- Cleared and cleaned tables, trays, and chairs
- Replenished condiments and other supplies at tables and serving areas
- Sanitized and washed dishes and other items by hand
- Operated pot-washing machines.
Assistant Manager 1
The Coffee Bean & Tea Leaf (Singapore) Pte Ltd.
Henderson Park, Singapore
09.2010 - 02.2014
- Assigned to oversee store operations in the absence of store manager
- Coordinated with upper management in maintaining financial and administrative records
- Enforced and followed standard operating procedures
- Assisted in taking reservations, taking and serving orders, and billing when needed
- Assigned tabled to wait staff
- Maintained standard quality, service, product, and cleanliness
- Monitored inventory levels; forecasted needs in equipment or food and beverage items; and ordered goods when needed
- Assisted in creating supplier agreements for the procurement of goods and services
- Ensured enough manpower at all times
- Supported staff selection and recruitment
- Mentored new hires and provided them assistance when needed
- Evaluated staff performance and submitted performance evaluation to the Manager
- Followed and enforced health and safety regulations.
Shift Supervisor
The Coffee Bean & Tea Leaf, Phils., Inc.
Quezon City, Philippines
04.2006 - 01.2010
- Supervised baristas and ensured service and product standards were followed
- Created weekly staff schedule and managed shift schedule
- Suggested and upsold products to customers
- Ensured a timely and efficient operations during the shift
- Maintained extensive coffee and product knowledge to provide advice to customers
- Maintained a positive atmosphere within the team in order to facilitate accomplishment of tasks and goals
- Mentored and trained employees to be consistent with company standards
- Arranged the onboarding for new employees
- Addressed customers’ questions and resolved customer complaints
- Assisted customers with their needs
- Promoted a positive dining experience for guests
- Organized opening and closing duties as assigned
- Fulfilled any other duties as assigned by the Store Manager
- Ensured that sanitation, food safety, and hygiene policies were strictly followed.
Café Barista
Coffee Masters, Inc.
Makati City, Philippines
04.2004 - 08.2005
- Served all products with friendly and individualized attention to each customer
- Prepared food and beverage items according to company standards and recipes to ensure consistency
- Answered customers’ questions regarding the menu; suggested food and beverage items according to customers’ preferences
- Promoted and upsold food and beverage items to customers
- Handled the cash register; received and processed payments
- Kept the bar area clean
- Handled and maintained all equipment and reported any repair or maintenance needed
- Ensured that counters and cupboards were always stocked
- Ensured compliance with hygiene and health and safety regulations
- Recommended new menu items to managers.
Server
SBARRO – “Fresh Italian Cooking” Michelangelo, Inc.
Muntinlupa City, Philippines
10.2003 - 02.2004
- Greeted customers and took customers’ orders
- Handled cashiering duties
- Issued bills to customers
- Communicated with the kitchen department to ensure that orders were filled quickly and accurately
- Addressed any customer service concerns issues; escalated to management when necessary
- Refilled customers’ drinks when needed
- Recommended food and beverage offerings to customers
- Cleaned the service station and dining area in compliance with regulations.
Education
Center for Culinary Arts, Manila
08.2016
WS Singapore Workforce Skills Qualification
The Coffee Bean & Tea Leaf (Singapore) PTE LTD08.2011
WS Singapore Workforce Skills Qualifications
The Coffee Bean & Tea Leaf (Singapore) PTE LTD08.2011
WS Singapore Workforce Skills Qualifications
The Coffee Bean & Tea Leaf (Singapore) PTE LTD10.2010
Lyceum of The Philippines University
03-2003
Skills
- Barista Skills
- Customer-Oriented
- Operations Management
- Training and Onboarding
- Safe Food Handling
- Liquor Law Compliance
Certification
- Food Safety Supervisor Certificate
- RSA Certificate
- Licensee Training
Personal Information
- 482 TSS Visa Holder
References
References available upon request.
Timeline
Restaurant Manager
Casual Dining Concept (Trading) Pty. Ltd.
06.2022 - Current
Operations Manager
Yardstick Coffee
08.2017 - 11.2021
Shift Manager
Sbarro Sea Residences
04.2016 - 06.2017
Shift Supervisor
Rustan Coffee Corporation
06.2015 - 01.2016
Food Counter Attendant
Wendy’s Restaurant
03.2014 - 12.2014
Assistant Manager 1
The Coffee Bean & Tea Leaf (Singapore) Pte Ltd.
09.2010 - 02.2014
Shift Supervisor
The Coffee Bean & Tea Leaf, Phils., Inc.
04.2006 - 01.2010
Café Barista
Coffee Masters, Inc.
04.2004 - 08.2005
Server
SBARRO – “Fresh Italian Cooking” Michelangelo, Inc.
10.2003 - 02.2004
Center for Culinary Arts, Manila
WS Singapore Workforce Skills Qualification
WS Singapore Workforce Skills Qualifications
WS Singapore Workforce Skills Qualifications
Lyceum of The Philippines University
- Food Safety Supervisor Certificate
- RSA Certificate
- Licensee Training
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