Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Macey Edwards

Fern Bay,NSW

Summary

Proven leader at McDonald's Australia, adept in cash handling and decision-making, significantly enhanced team performance through effective training and supervision. Excelled in resolving escalated customer issues, embodying exceptional customer service focus and workplace safety. Demonstrated punctuality and reliability, ensuring high-quality standards in food and service delivery. Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Shift Manager

McDonald's Australia
11.2019 - Current
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Supervised employees and oversaw quality compliance with company standards for food and services.

Education

High School Diploma -

Newcastle High School
Hamilton, NSW
09.2022

Skills

  • Cash Handling
  • Decision-Making
  • Customer service focus
  • Employee Training

Certification

First Aid Training

Fire Training

CPR Training

Timeline

Shift Manager

McDonald's Australia
11.2019 - Current

High School Diploma -

Newcastle High School

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Macey Edwards