Macey Flood
Mermaid Beach,Australia
Summary
Dynamic professional with extensive experience in recruitment and operations within healthcare Australia. Proven track record in onboarding and staff scheduling, supported by strong communication skills. Skilled in managing inboxes and optimizing workflows for timely responses and effective information dissemination. Dedicated to maintaining high standards and improving team performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Recruitment, Operations & Administration
Healthcare Australia
Mermaid Beach, Queensland
03.2023 - Current
- Manage statewide inbox and communications for Queensland operations, ensuring timely responses and effective information flow
- Manage Staff Central portal for Queensland, overseeing user access and functionality.
- Support recruitment, operations, and administrative functions for Queensland team, facilitating seamless workflow and coordination
- Interview and onboard nurses, including conducting orientations and presentations
- Complete compliance tasks such as reference checks for onboarding nurses, super verification, and data entry
- Coordinate staff bookings, rosters, and shift placements
- Liaise with hospitals and aged care clients over both phone and email to meet staffing requirements
Receptionist/Administration
RAY WHITE
Mermaid Waters, QLD
10.2022 - 03.2023
- Responded promptly to all emails and phone enquiries, ensuring effective communication.
- Assisted tenants and owners with inquiries
- Processing tenancy applications
- Maintaining data entry to Property Tree and IRE
- Facilitated trades' access to approved properties by managing key distribution.
- Posting property ads to realestate.com
- Coordinated workflows for virtual assistants, streamlining task completion.
- Managing all social media platforms
Administration/Dispatch Assistant
GRACE LOVES LACE
Burleigh Heads, QLD
01.2021 - 10.2022
- Using NetSuite software to create and dispatch sales orders
- Creating international and domestic package labels using shippit network, UPS and DHL websites
- Using commercial judgment with courier selection to ensure accurate time frames are met for deliveries
- Facilitated logistics by maintaining clear communication with brides, couriers, and employees.
- Managed email correspondence and distributed information.
- Data entry using Microsoft excel
- Assisted with conducting stock counts to maintain accurate inventory records.
- Final quality controlling gowns
- Assisted in warehouse operations through effective manual handling and lifting tasks.
Part Time Sales Assistant
LOVISA
Pacific Fair, QLD
03.2019 - 12.2020
- Increased sales through effective customer engagement
- Engaged customers to provide personalized service and enhance shopping experience
- Achieving high sales targets and KPIs
- Tracked daily sales performance to identify trends and inform sales strategy
- Managed daily store operations independently to ensure efficient service and customer satisfaction
- Using point of sale (POS) software to process sales
- Assisting with stock take
Assistant/Receptionist
ULTRA SUITE HAIR BAR
Palm Beach, QLD
05.2018 - 02.2019
- Coordinated office operations through efficient management of administrative tasks
- Assisted clients by providing a warm welcome and guidance to services
- Responded promptly to all emails and phone inquiries to enhance client communication
- Data entry using Microsoft excel
- Managed product merchandising to enhance customer visibility and sales
- Curated content and engaged with followers on social media platforms to foster community
Front of House/Waitress
BEACH BURRITO CO. COOLANGATTA
Coolangatta, QLD
10.2017 - 09.2018
- Took food and beverage orders to provide prompt and attentive service.
- Delivered food and beverages
- Memorised menus and recipes to assist in efficient food and drink preparation.
- Adhering to food handling, safety and hygiene standards
- Managed opening and closing procedures to ensure operational efficiency and safety.
- Completed cash register count after closing the restaurant to ensure accurate financial reporting.
Waitress
ZAB ISAN THAI RESTAURANT
Burleigh Heads, QLD
12.2016 - 10.2017
- Delivered professional, friendly, and engaging service to enhance guest experience
- Took and delivered beverage and food orders promptly to ensure timely service
- Mastered menu items to accurately describe offerings and assist guests in selections
- Adhering to food handling, safety and hygiene standards
- Cleaned and organized workplace areas to maintain a tidy environment.
- Executed dish preparation to meet quality standards
Education
HIGH SCHOOL DIPLOMA -
Palm Beach Currumbin State High School
Palm Beach, QLD11-2017
Skills
- Recruitment processes knowledge
- Interview techniques mastery
- Onboarding process understanding
- Staff scheduling expertise
- Customer service and support
- Client phone communication
- Email correspondence skills
- Written and verbal communication
- Microsoft Office expertise
- Excel specialization
- Microsoft Teams knowledge
- Data entry proficiency
- Tech proficiency
- POS software proficiency
- NetSuite software skills
- Shippit software usage
- Staff Central familiarity
- Sales achievement ability
- Sales target success
- Touch typing proficiency
- Fast-paced adaptability
- Attention to detail focus
- Organizational prioritization skills
- Time management efficiency
- Effective cross-level communication
- Workplace integrity commitment
- Independent work capability
- Social media strategy
- Shopify management
- Courier service expertise
- International tax knowledge
- Fabric design understanding
- Dress fitting skills
- Presentation delivery skills
- Inbox management efficiency
Certification
- Certificate III Hospitality, Ignite, 2018
- Certificate II Tourism, PBC HIGH, 2017
- RSA Certificate - Responsible Service of Alcohol, QLD and NSW
- High school diploma
- Drivers Licence
Personal Information
Date of Birth: 04/17/00
Personal Attributes And Skills
- Customer service
- Data entry
- Proficient in Microsoft office
- Microsoft Excel knowledge
- Microsoft Teams
- Shopify knowledge
- Social Media knowledge
- Fabric/Design knowledge
- Point of sale (POS) software
- NetSuite software
- Shippit software
- Excellent knowledge of international taxes/duties/customs
- Excellent courier knowledge
- Ability to measure and fit dresses
- Strong proven sales ability
- Ability to touch type
- Achieving sales targets/KPIs
- Technology proficient
- Ability to work independently
- Confident on the phone speaking with clients/customers
- Ability to correspond with clients, customers, coworkers etc. VIA email
- Have strong written and verbal communication skills
- Willingness and ability to work in a fast-paced environment
- Extremely detail oriented
- Excellent communication skills with people of all levels
- High level of attention to detail
- Honest employee
- Superior time management skills
- Positive and outgoing attitude
- Highly organised and capable of prioritising
Timeline
Recruitment, Operations & Administration
Healthcare Australia
03.2023 - Current
Receptionist/Administration
RAY WHITE
10.2022 - 03.2023
Administration/Dispatch Assistant
GRACE LOVES LACE
01.2021 - 10.2022
Part Time Sales Assistant
LOVISA
03.2019 - 12.2020
Assistant/Receptionist
ULTRA SUITE HAIR BAR
05.2018 - 02.2019
Front of House/Waitress
BEACH BURRITO CO. COOLANGATTA
10.2017 - 09.2018
Waitress
ZAB ISAN THAI RESTAURANT
12.2016 - 10.2017
HIGH SCHOOL DIPLOMA -
Palm Beach Currumbin State High School