Macey Hollstein
Forbes,Australia
Summary
With a decade of experience in administrative and operational roles across rail, service, and insurance sectors. Proficient in managing financial documents, overseeing inventory, and ensuring compliance with company policies and safety standards. Demonstrates strong IT proficiency and exceptional organizational skills, aiming to leverage these abilities in a technology-driven environment.
Overview
12
12
years of professional experience
Work History
Insurance Officer
Keane Insurance
Forbes, NSW
01.2025 - Current
- Assisted clients in understanding policy options and coverage details.
- Processed claims by gathering necessary documentation and verifying information.
- Coordinated with underwriters to assess risk and determine policy terms.
- Managed client communications regarding policy updates and claims status.
- Investigated customer complaints regarding billing or service issues.
- Processed applications for new insurance policies, renewals, and cancellations according to company guidelines.
Site Administrator
Martinus Rail
Forbes
01.2024 - 08.2024
- Monitoring payments and preparing invoices and purchase orders.
- Tracking and processing timesheets.
- Reconciling financial and payroll information.
- Maintaining records of inventory, infrastructure and equipment.
- Using software to manage staff rosters, leave and travel requirements.
- Creating regular reports for senior management.
- Submitting site visit requests for all subcontractor personnel.
- Ensuring Document Control process is adhered.
- Assisting with the data entry of HSE requirements.
- Following up on any daily pre-start checklists for vehicle and plant.
- Data entry of man hours and reporting in ERMS or other client-driven requirements.
Card Operations
Department of Customer Service/Service NSW
Parkes
01.2022 - 01.2023
- Support the production and delivery of photo cards and ensure that they meet quality standards, guidelines and service delivery standard.
- Provide a range of administrative services including filing, mail receipt and sorting, maintenance of registers, routine purchasing, meeting and event support, photocopying and creating, processing and compiling documents to support/contribute to the effective operations of the business unit/team.
- Complete activities in the provision of service delivery in accordance with privacy requirements and legislative obligations to ensure confidentiality, privacy and integrity of information is not compromised.
- Respond to enquiries and routine requests for information, escalating enquiries as necessary, to provide accurate and timely information, and customer service in line with the Agency's values vision, mission and values.
- Update and maintain records, registers and files, databases, complying with records management processes, ensuring information is accurate, stored correctly and accessible.
- Check, maintain and arrange prompt maintenance of equipment, including ordering and distributing and maintaining supplies.
Total Loss Consultant
IAG Insurance
Parramatta
01.2021 - 01.2022
- Deliver exceptional service to customers.
- Process claims in an efficient solution-focused manner whilst adhering to financial/reserving principles.
- Build and maintain strong internal and external relationships.
- Support the achievement of IAG's objective of being a leader in the intermediated insurance industry.
- Adopt a customer focus in the delivery of internal/external Services.
- Build, enhance and maintain quality relationships with all internal and external customers.
- Alignment of Team objectives to ensure effective delivery of our customer proposition.
- Drive and maximise productivity, at both individual and team level.
- Monitoring of individual workflow to ensure all claims are processed within Code of Practice guidelines.
- Ensure claim settlements are calculated against the terms and conditions of the policy wording.
- Ensure timely and accurate reserves.
- Utilise Group Suppliers where appropriate to avoid leakage.
- Meet or exceed individual and team Score Card objectives.
Licensed Real Estate Agent
LJ Hooker
Penrith
01.2020 - 01.2021
- Providing guidance and assisting sellers and buyers in marketing and purchasing property.
- Performing comparative market analysis to estimate properties' value.
- Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters.
- Prepare necessary documents (contracts, leases, deeds, closing statements etc).
- Manage property auctions, private treaty & exchanges.
- Remain knowledgeable about real estate markets and best practices.
- Coordinate and oversee open homes.
Property Investment Manager
Michael Robinson & Co
Forbes
01.2018 - 01.2020
- Maintaining and developing relationships with new & existing clients of a portfolio of 300+ Residential properties & 180+ Commercial properties.
- Advertising & marketing for upcoming rentals.
- Manage the condition report process.
- Sign up process for new lease agreements Residential/Commercial with tenants.
- Processing cash/non-cash transactions within the trust account for rental payments, balancing trust account daily.
- Execute Mid-month and End of Month payments to current landlords and creditors for Residential & Commercial managed properties.
- Invoicing of tradesmen to landlord for monthly payment.
- Committing to Property Management targets whilst consistently meet goals.
- Rental arrears management daily.
- Leasing and client relationship management.
- Organise repair & maintenance and help resolve issues when reported.
- Extensive knowledge & use of RP Office.
- In-depth knowledge of policies, procedures and regulations in order to perform duties with minimal supervision.
Customer Advisor
Nab
Forbes
01.2018 - 12.2018
- Assisted customers with product inquiries and account management.
- Provided detailed information on banking services and financial products.
- Resolved customer complaints and escalated issues to appropriate departments.
- Educated clients on digital banking tools and online services.
- Processed transactions efficiently while ensuring compliance with policies.
- Collaborated with team members to enhance customer service strategies.
- Demonstrated a strong understanding of company policies and procedures.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Director of First Impressions- Sales Associate
LJ Hooker
Gungahlin
01.2017 - 12.2017
- Maintaining and developing relationships with new & existing clients.
- Representing the agency at Open Homes and Auctions.
- Analysing market pricing and trends.
- Liaising with Sales Agents through Appraisals, listing presentations & buyer runs.
- Run social media campaigns.
- Prospecting for new listings.
- Door knocking & letterbox dropping to suburbs of interest.
- Attend Pre Exchange, Pre settlement, Photographers, building and pest inspections.
- Marketing Administration & support.
- Sales Administration & data entry.
- Process Sales Advice, Listing Agreements, Request contracts, order brochures/sign boards.
- Liaise with Buyers & Vendors.
2IC Business Manager
Grill'd
Belconnen
01.2014 - 01.2017
- Experience in; Inter personnel management, Statistical analysis of set KPI goals and targets and implementation of new strategies and improvements to meet and exceed.
- Quality control across all aspects of business operation to ensure product/service quality above all else.
- Demonstrating attention to detail to achieve excellence in customer service and standards.
- Extensive management of inventory and contact with clients and suppliers.
- Maximising profitability by offering unparalleled excellence in customer service.
- Proficient communication skills maximising profitability and efficiency.
- Liaising with local business/industry to forge new relationships and create new revenue.
Education
Bachelor - Computer Science
Charles Sturt University
01-2027
Undergraduate Certificate - Information Technology
Charles Sturt University
01-2026
Certificate III - Information Technology
12.2023
Certificate IV - Licensed Agent
Property Services
12.2019
Statement of Attainment - Provide general advice on financial products and services, Establish client relationship and analyse needs, Develop, present and negotiate client solutions, Provide Tier 2 general advice in general insurance, Provide Tier 2 personal advice in general insurance
Kaplan Professional
04.2018
Statement of Attainment - Customer Service
12.2016
Statement of Attainment - Business Administration
12.2007
Certificate -
High School
12.2007
Skills
- Communication
- People skills
- Motivation
- Work ethic
- Autonomy
- Teamwork
- Leadership
- Resource management
- IT proficiency
- Customer service
- Data analysis
- Quality assurance
- Technical support
References
- Teiya Thornberry, 0427 929 447
- Renee Whyte, 0438 685 034
- Emily Horkings, 0418 901 837, MARTINUS RAIL
- Tracey Hewitt, 0430 797 727, SERVICE NSW
Timeline
Insurance Officer
Keane Insurance
01.2025 - Current
Site Administrator
Martinus Rail
01.2024 - 08.2024
Card Operations
Department of Customer Service/Service NSW
01.2022 - 01.2023
Total Loss Consultant
IAG Insurance
01.2021 - 01.2022
Licensed Real Estate Agent
LJ Hooker
01.2020 - 01.2021
Property Investment Manager
Michael Robinson & Co
01.2018 - 01.2020
Customer Advisor
Nab
01.2018 - 12.2018
Director of First Impressions- Sales Associate
LJ Hooker
01.2017 - 12.2017
2IC Business Manager
Grill'd
01.2014 - 01.2017
Bachelor - Computer Science
Charles Sturt University
Undergraduate Certificate - Information Technology
Charles Sturt University
Certificate III - Information Technology
Certificate IV - Licensed Agent
Property Services
Statement of Attainment - Provide general advice on financial products and services, Establish client relationship and analyse needs, Develop, present and negotiate client solutions, Provide Tier 2 general advice in general insurance, Provide Tier 2 personal advice in general insurance
Kaplan Professional
Statement of Attainment - Customer Service
Statement of Attainment - Business Administration
Certificate -
High School