Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Macey Sbrugnera

Long Jetty,Australia

Summary

I am a highly motivated and adaptable individual with a strong background in both childcare and café operations, seeking to transition into an administrative role. I have a proven ability to manage multiple tasks efficiently, maintain a high level of customer service, and work collaboratively in fast-paced environments. I am skilled in organising schedules, handling customer inquiries, and maintaining office or workplace efficiency. I am known for strong communication, attention to detail, and problem-solving abilities. I am extremely eager to apply my versatile skill set and positive work ethic to support administrative functions and contribute to organisational success.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Cafe 2261
01.2019 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Maintained a clean, safe, and organised store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximise business success.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Room Leader

Sprout ELC Wamberal
12.2021 - 04.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Customer Service

Bistro Jinja
01.2017 - 01.2021
  • Waiting tables
  • Customer requests
  • Phone bookings/ orders
  • Cash handling
  • Eftpos reconciliation

Room Leader

Kindy Kollege
01.2019 - 10.2020
  • Working with both babies and toddlers
  • Room leader for children ages
  • Co-ordinating programs
  • Maintaining children records
  • Liaising with parents, caregivers and external agencies
  • Practicing safety, hygiene and first aid
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organisational and time management skills while managing multiple projects.

Cert III Trainee

Kindy Kollege
01.2018 - 01.2019
  • Working with both babies and toddlers
  • Room leader for children ages
  • Co-ordinating programs
  • Maintaining children records
  • Liaising with parents, caregivers and external agencies
  • Practicing safety, hygiene and first aid

Customer service and food preparation

Bay Organics
01.2014 - 01.2018
  • Customer orders
  • Preparing both eat in and takeaway food
  • Cash handling
  • Working in a very fast paced environment
  • Stock control

Education

First Aid Certificate -

01.2024

Certificate III -

Early Childhood Education and Care
01.2020

Higher School Certificate -

01.2017

Skills

  • Team leadership
  • Conflict resolution
  • Customer service
  • Verbal and written communication
  • Multitasking
  • Event planning
  • Critical thinking
  • Compliance and safety
  • Client relations
  • Customer retention
  • Initiative and problem ownership

References

  • Jessica Wagner, Director, Kindy Kollege, 0432 512 944
  • Karin House, Supervisor, Sprout, 0416 018 417
  • David Milward, Owner, Cafe 2261, 0438 383 028

Timeline

Room Leader

Sprout ELC Wamberal
12.2021 - 04.2024

Assistant Manager

Cafe 2261
01.2019 - Current

Room Leader

Kindy Kollege
01.2019 - 10.2020

Cert III Trainee

Kindy Kollege
01.2018 - 01.2019

Customer Service

Bistro Jinja
01.2017 - 01.2021

Customer service and food preparation

Bay Organics
01.2014 - 01.2018

Certificate III -

Early Childhood Education and Care

Higher School Certificate -

First Aid Certificate -

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Macey Sbrugnera