Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Machaila sciberras

Sydney,NSW

Summary

Experienced account and relationship manager currently studying a Diploma of Community Services, with a strong background in building client trust, managing key accounts, and driving long-term business growth. Known for being dependable, solutions-focused, and supportive. Looking to transition into a client focused role within the community services sector where I can combine my people skills, business experience, and growing knowledge of human services to help individuals achieve positive outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Gym Manager

Anytime Fitness
01.2025 - Current
  • Recruit, train, and manage staff, including personal trainers and membership consultants.
  • Build strong relationships with members, address their concerns, and ensure a welcoming environment.
  • Drive membership sales, promote gym services, and implement marketing strategies to attract new members.
  • Manage budgets, track expenses, and ensure financial targets are met.
  • Evaluate key performance indicators (KPIs) and implement improvements as needed.
  • Ensure the gym is clean, safe, and well-maintained, addressing any issues promptly.

Key Account Manager/Relationship Manager

Rentokil Initial
01.2019 - 01.2022
  • Serve as the lead point of contact for all customer account management matters.
  • Responsible for customer retention, on-time renewal, price increase and upselling / cross-selling.
  • Forecasted and tracked retention metrics to ensure customer satisfaction and loyalty.
  • Build and maintain strong, long-lasting client relationships.
  • Identified new business opportunities and contributed to business growth.
  • Work in conjunction with service teams to resolve customer issues or complaints.
  • Address and resolve complex customer complaints or inquiries promptly and effectively.
  • Act as the main point of contact for assigned accounts.
  • Negotiate contracts and pricing with clients.

Planning & Service Coordinator

Rentokil Initial
01.2015 - 01.2019
  • Communicate with clients, technicians, and other stakeholders to confirm schedules and address any changes.
  • Track the status of ongoing services and adjust schedules as needed to meet deadlines.
  • Maintain accurate records of service schedules, client interactions, and technician assignments.
  • Address scheduling conflicts or unexpected delays promptly and efficiently.
  • Generate reports on service performance, resource utilisation, and client satisfaction.
  • Plan and organise service visits for hygiene technicians, ensuring efficient routes and timely delivery.
  • Maintain accurate records of schedules, service reports, and client interactions.

Education

Diploma of Community Services - Working towards

Youth Off The Streets
01.2025

HSC -

The Hills Sports High School
01.2014

Skills

  • Relationship building
  • Conflict resolution
  • Customer service
  • Administrative tasks
  • Adaptability
  • Empathy
  • Attention to detail
  • Active listening

Certification

  • Working With Childrens Check
  • First Aid
  • Full licence

References

Available on request

Timeline

Gym Manager

Anytime Fitness
01.2025 - Current

Key Account Manager/Relationship Manager

Rentokil Initial
01.2019 - 01.2022

Planning & Service Coordinator

Rentokil Initial
01.2015 - 01.2019

Diploma of Community Services - Working towards

Youth Off The Streets

HSC -

The Hills Sports High School

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Machaila sciberras