MACHAILA SCIBERRAS
Sydney
Summary
Experienced relationship management professional with a strong record of success in customer retention at Rentokil Initial. Highly skilled in conflict resolution, strategic planning, administration duties, and business growth through clear, effective communication. Proven ability to build and maintain strong client relationships, while upholding high service standards, and driving operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Relationship Manager
All Types Labels
01.2024 - Current
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty
- Regular client meetings to discuss products and deliveries
- Resolved escalated customer issues efficiently and effectively
- Evaluated customer feedback to identify areas of improvement
- Provided exceptional customer service by responding promptly to inquiries
Key Account Manager
Rentokil Initial
01.2019 - 09.2022
- Serve as the lead point of contact for all customer account management matters.
- Responsible for customer retention, on-time renewal, price increase and upselling / cross-selling.
- Forecasted and tracked retention metrics to ensure customer satisfaction and loyalty.
- Build and maintain strong, long-lasting client relationships.
- Identified new business opportunities and contributed to business growth.
- Work in conjunction with service teams to resolve customer issues or complaints.
- Address and resolve complex customer complaints or inquiries promptly and effectively.
- Act as the main point of contact for assigned accounts.
- Negotiate contracts and pricing with clients.
Planning & Service Coordinator
Rentokil Initial
01.2015 - 01.2019
- Communicate with clients, technicians, and other stakeholders to confirm schedules and address any changes.
- Track the status of ongoing services and adjust schedules as needed to meet deadlines.
- Maintain accurate records of service schedules, client interactions, and technician assignments.
- Address scheduling conflicts or unexpected delays promptly and efficiently.
- Generate reports on service performance, resource utilisation, and client satisfaction.
- Plan and organise service visits for hygiene technicians, ensuring efficient routes and timely delivery.
- Maintain accurate records of schedules, service reports, and client interactions.
Education
Diploma - Community Services
Youth Off The Streets
HSC - undefined
The Hills Sports High School
Skills
- Relationship management
- Conflict resolution
- Strong customer service skills
- Administrative tasks
- Adaptability
- Verbal and written communication
- Attention to detail
- Active listening
Certification
- Working With Childrens Check
- First Aid
- Full licence
- Police Check
Timeline
Relationship Manager
All Types Labels
01.2024 - Current
Key Account Manager
Rentokil Initial
01.2019 - 09.2022
Planning & Service Coordinator
Rentokil Initial
01.2015 - 01.2019
HSC - undefined
The Hills Sports High School
Diploma - Community Services
Youth Off The Streets
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