Machala Taylor
Summary
Some of my abilities/ qualities include Problem solving, teamwork, Management and Eager and Willing to Add to Their Knowledge Base and Skills.
Experienced hospitality professional with proven ability to enhance guest experiences. Strong focus on teamwork and achieving results, adaptable to changing needs. Expertise in customer service, beverage preparation, and maintaining high standards of cleanliness and safety. Reliable and results-driven, ensuring smooth operations and guest satisfaction.
Overview
9
9
years of professional experience
Work History
Bar and Beverage Atendant
Sunbury United Sporting Club
06.2024 - 01.2025
- Provided exceptional customer service by efficiently taking beverage orders and addressing inquiries.
- Operated beverage dispensing equipment, ensuring optimal performance and cleanliness.
- Maintained stock levels of beverages and supplies, facilitating smooth operations during peak times.
- Trained new team members on standard operating procedures and safety protocols.
- Ensured compliance with health and safety regulations, contributing to a safe environment for guests and staff.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Set up for special events with up to [Number] guests, planning in advance for special inventories, designing table settings and practicing drinks.
- Developed rapport with regular patrons, fostering a welcoming atmosphere and encouraging repeat visits.
- Provided expert advice on cocktail preparation techniques, guiding customers towards an elevated drinking experience.
Bartender and Kichen Helper
Sunbury Social
04.2023 - 05.2024
- Crafted and served a variety of cocktails and beverages to enhance customer satisfaction.
- Maintained cleanliness and organization of bar area to ensure efficient service operations.
- Assisted in training new bartenders on drink preparation and customer service standards.
- Managed inventory by tracking supplies and placing orders to minimize shortages.
- Collaborated with kitchen staff to coordinate timely service during peak hours.
- Fostered positive relationships with patrons, enhancing overall dining experience through excellent service.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Food and Beverage Attendant
Ferguson Plarre
02.2023 - 05.2023
- Implemented efficient table turnover strategies, enhancing overall guest experience and restaurant flow.
- Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
- Maintained cleanliness and organization of dining areas, adhering to health and safety regulations consistently.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Handled cash transactions accurately, ensuring accountability and proper financial reporting at the end of each shift.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Adhered to food safety guidelines consistently, maintaining a safe and sanitary working environment at all times.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
Food and Beverage Attendant
Ferguson Plarre Bakehouses - Keilor Park
06.2022 - 01.2023
- Delivered exceptional customer service, addressing inquiries and ensuring satisfaction during dining experiences.
- Coordinated food and beverage orders, maintaining accuracy and timeliness in a fast-paced environment.
- Assisted in training new team members on operational procedures and service standards.
- Monitored inventory levels, facilitating timely replenishment of supplies to meet demand.
work placement student
Learmonth Street Preschool
02.2018 - 12.2018
Babysitter
05.2018 - 06.2018
Work placement – Helper
Learmonth Street Preschool
02.2017 - 12.2017
Helper- Work Placement
McEwen Drive Preschool
06.2016 - 12.2016
Education
Diploma - early childhood and care
No Degree -
Sunbury Downs College
Sunbury, VIC10-2018
Skills
- Problem solving – When difficulties have arrived I helped fixed them and worked through the issues
- Communication – Communicating with others in the team in with to get requirements completed
- Leadership- Looking after a group of kids while the supervisor had to go and take care of a phone call while still remaining ratio
- Teamwork – As part of my placements I had to work with others within the company
- Time Management – Being able to get to work on time and completed any due requirements by a certain time
- Reliability and punctuality
- Patience and empathy
- Cleanliness and hygiene
- Customer engagement
- Alcohol awareness
- Stock rotation
- Initiative-taking
- Bartending
- Age verification
- Cash handling proficiency
- Gaming industry awareness
- First aid training
- Responsible gambling practices
- Gaming machine maintenance
- Customer service expertise
- Customer service
- Cash handling
- Time management
Accomplishments
- Merritt award in year 10 general maths
- Graduated year 12 August of 2018
Timeline
Bar and Beverage Atendant
Sunbury United Sporting Club
06.2024 - 01.2025
Bartender and Kichen Helper
Sunbury Social
04.2023 - 05.2024
Food and Beverage Attendant
Ferguson Plarre
02.2023 - 05.2023
Food and Beverage Attendant
Ferguson Plarre Bakehouses - Keilor Park
06.2022 - 01.2023
Babysitter
05.2018 - 06.2018
work placement student
Learmonth Street Preschool
02.2018 - 12.2018
Work placement – Helper
Learmonth Street Preschool
02.2017 - 12.2017
Helper- Work Placement
McEwen Drive Preschool
06.2016 - 12.2016
Diploma - early childhood and care
No Degree -
Sunbury Downs College
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