Maci Sweetman

• During my time at Woolworths, I've gained valuable experience in customer service, inventory management, and online order fulfillment. I consistently provided friendly and efficient assistance to customers, addressing inquiries and resolving issues to ensure a positive shopping experience. Additionally, I was responsible for stocking shelves, rotating products, and maintaining store presentation to meet company standards. A significant part of my role involved accurately processing and fulfilling online orders, ensuring timely delivery and customer satisfaction. This multifaceted position has allowed me to develop strong communication, problem-solving, and organisational skills.
• Sustained an orderly work area, fostering a pleasant environment for patrons.
• Maintained steadiness in stressful environments and difficult encounters.
• Resolved customer issues efficiently, escalating major problems to supervisor when necessary.
• Efficiently managed order processing while maintaining accurate payment transactions.
• Handled complex customer grievances with professionalism to foster brand loyalty.
• Facilitated customer satisfaction by promptly responding to questions regarding merchandise.
• Enhanced customer shopping atmosphere through friendly greetings upon entry.
• Strengthened customer satisfaction by adeptly resolving queries.
• Utilized extensive promotion knowledge to address product questions.
• Ensured thorough understanding of procedures among trainees.
• Handled confidential details with care while processing cash, credit card, and gift card payments.
• Performed return and exchange processes diligently, emphasizing customer satisfaction.
• Organized and maintained an inviting space to enhance customer experience.

Maintained a calm demeanor in busy environments and challenging interactions.

• At Sadie's Takeaway, I was immersed in a bustling environment where customer satisfaction was key. My responsibilities included taking orders with a smile, whether face-to-face or over the phone, ensuring each order was accurate and met the customer's needs. I played a vital role in food preparation, from crafting Sadie's signature burgers to ensuring the perfect crisp on the fries, all while maintaining high standards of quality. Managing transactions, handling the till, and keeping the workspace spotless were also part of my daily routine. This experience at Sadie's taught me the value of teamwork, honed my time-management skills, and showed me how to stay cool under pressure during the busiest hours.
• Managed workspace cleanliness to ensure an inviting atmosphere for clients.
• Maintained calm demeanour in challenging interactions, optimising workflow under stress.
• Efficiently addressed customer inquiries while ensuring timely escalation of complex issues to supervisor.
• Took orders efficiently to ensure steady movement of customer lines.
• Maintained hygienic food prep and dining areas through regular cleaning.
• Ensured compliance with sanitation guidelines to avoid food borne illnesses.
• Created a welcoming environment by maintaining high standards of cleanliness in the dining area.
• Engaged in teamwork to uphold inventory standards and optimise function during high traffic times.
• Handled food preparation duties aligning with franchise criteria in terms of volume, efficiency, and packaging.
• Elevated customer happiness by maintaining efficiency and friendliness during peak hours.
• Facilitated effective communication to ensure a collaborative work atmosphere.

Processed transactions utilizing POS system.

• Enhanced operational flow through systematic restocking of supplies and food displays.
• Preserved hygiene standards across the establishment with frequent sanitation of cooking areas and tools.