Macie Wilson
Sanctuary Point,NSW
Summary
Outgoing Gaming attendant elevating guest expectations by offering high-class service while promoting safe and responsible conduct of gaming and sale of alcohol. Offering proven guest service and cash handling experience in fast-paced environment to facilitate a variety of gaming activities and food and beverage support. Performs shift requirements in adherence to rules and safety procedures. My ability to solve problems and to dissect issues allow me to analyse all aspects of work life and enable me to be a reliable hard working employee with a positive proactive attitude, knowing that my skills and experiences can be easily transferable.
Overview
4
4
years of professional experience
Work History
Waitressing
James Kitchen
07.2020 - 03.2022
- Serving and supervising large numbers of customers in a professional setting, providing a friendly yet memorable service without supervision
- Some of the tasks in this role include: Making drinks, preparing food, handling large amounts of money, supervising large numbers of customers, answering phones and precisely recording orders, communicating with staff and handling food.
Work Placement
James Kitchen
07.2020 - 03.2022
- Working in the kitchen to prepare various food items for sale while providing friendly and memorable service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Traineeship
Shoalhaven City Council
02.2021 - 10.2021
- Working with other Council employees for customers or developers, assessing environmental risks and management strategies in order to best conserve the environment while providing highly professional service.
- Conducted wildlife surveys using various field methods, contributing to species recovery initiatives.
- Participated in professional development opportunities to stay current on emerging trends in the field of conservation biology.
- Evaluated the success of restoration projects by analyzing pre-and post-treatment data on vegetation cover and biodiversity indices.
- Facilitated communication between team members during fieldwork operations, ensuring efficient task completion and safety protocol adherence.
- Maintained detailed records of field observations, ensuring accurate data collection for research purposes.
- Assisted in the development of effective land management plans, prioritizing conservation goals and resource allocation.
Sales Assistant
Aquatique
08.2022 - 02.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
Bar and Gaming Attendant
Club Jervis Bay
05.2022 - Current
- Performed cash handling duties, provided change and balanced money at end of shift.
- Reported concerns, broken machines, and out-of-order games to supervisor.
- Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
- Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
- Maintained a high level of accuracy in recording wagers, resulting in fewer disputes and increased customer trust.
- Collaborated with other team members to create a positive and inviting gaming atmosphere for all patrons.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Ensured compliance with state liquor laws by diligently verifying age requirements before serving alcoholic beverages.
Cook/employee
My cheeky habit & Chevapi King Australia trucks
03.2022 - Current
- Preparing and cooking gourmet Serbian dishes as well as western desserts and drinks for customers in a fast-paced, professional work environment.
Education
Certificate III - Fitness
Tafe
Shellharbour, NSW11.2023
High School Certificate -
Vincentia High School
Vincentia, NSW09.2022
Skills
Strong Work Ethic
Cash handling proficiency
Quick Decision Making
Environmental assessment
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Reliability and punctuality
Goal-Oriented
Complex Problem-Solving
Alcohol awareness
Bar equipment operation
Liquor management
Gaming industry awareness
Responsible gambling practices
First Aid Training
Personal & Contact Information
Date of Birth: 01/18/05
Mobile Phone number: 0423910649
Email: maciewilson2005@gmail.com
Work Experience Certifications
- Waitressing at James Kitchen, 07/20, 03/22, Serving and supervising large numbers of customers in a professional setting, providing a friendly yet memorable service without supervision. Some of the tasks in this role include: Making drinks, preparing food, handling large amounts of money, supervising large numbers of customers, answering phones and precisely recording orders, communicating with staff and handling food.
- Traineeship at Shoalhaven City Council paired with employment with Hunter Valley Training Company for Cert II Conservation & Land Management, 02/21, 12/21, Working with other Council employees for customers or developers, assessing environmental risks and management strategies in order to best conserve the environment while providing highly professional service.
- Work Placement at James Kitchen For Cert II in Kitchen Operations, Working in the kitchen to prepare various food items for sale while gaining experience for my Cert II in Kitchen operations through Tafe.
- First aid Certification by South Coast First Aid (2021-2024)
- Cert III Fitness - Shellharbout Tafe (2023)
- First aid certificate - Shellharbour Tafe (2023-2026)
References
- Maree McNeil, Careers Advisor, Vincentia High School, 0427668178, maree.mcneil@det.nsw.edu.au
- Cassie Jenkins, Chief Operating Officer, Club Jervis Bay, cassy.jenkins@clubjervisbay.com.au
- Gay Donnelly, Former supervisor/ Felid Officer, Hunter Valley Training Company, 0427213994, gdonnelly@hvtc.com.au
Timeline
Sales Assistant
Aquatique
08.2022 - 02.2023
Bar and Gaming Attendant
Club Jervis Bay
05.2022 - Current
Cook/employee
My cheeky habit & Chevapi King Australia trucks
03.2022 - Current
Traineeship
Shoalhaven City Council
02.2021 - 10.2021
Waitressing
James Kitchen
07.2020 - 03.2022
Work Placement
James Kitchen
07.2020 - 03.2022
Certificate III - Fitness
Tafe
High School Certificate -
Vincentia High School
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