Maciej Furmanik
Morphett Vale,SA
Overview
12
12
years of professional experience
Work History
Client Relationship Consultant
My Plan Manager
02.2022 - Current
- Educating clients and providers regarding NDIS practices and policies
- Educating providers around invoice practices and procedures
- Management of NDIS client funding and invoice processing
- Discussing management and projected budget expenditure with clients / authorised contact
- Client and business documentation analysis and evaluation
- Report processing
- Invoice processing
- Refund investigation and processing
- Reimbursement processing
- PRODA trained
- Resolved complex problems through thorough investigation and attention to detail
- Improved operations and provided exceptional service to maintain current clients and providers
- Prepared variety of different communications, reports and documents for clients and providers
- Informed clients and providers regarding changes and updates to NDIS guidelines
- Salesforce proficient
Customer Service & Sales Representative
NewsCorp Australia
07.2020 - 12.2021
- Inbound customer service and sales (120+ calls per day)
- Resolved problems, improved operations and provided exceptional service.
- Payment processing and sign up
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved conflicts through deescalation and negotiated interactions into sales.
- Achieved company targets daily
Outbound Sales Call Center Agent
NewsCorp Australia
05.2019 - 07.2020
- Outbound call sales
- Generated 120 - 150 calls per shift
- 25+ subscription sales per day
- 10+ subscription sales per day as returning customers
- Represented company professionally in situations, working through challenging phone calls and achieving sales
- Set up appointments with interested customers according to schedule availability.
Petrol Station Attendant
Caltex StarMart
05.2018 - 07.2019
- Built trustful relationships with customers to encourage return visits.
- Performed upsell of services and goods.
- Counted nightly income for record keeping.
- Maintained OH&S and safety protocols of customers and store within business premise
Casual Store Clerk
Haigh's Chocolates
04.2018 - 04.2018
- Assisted customer by locating items and processing payments
- Evaluated supplies and product inventory for quality and quantity control
- Answered questions about store policies and addressed customer concerns.
Kitchen Hand
C.R.E.A.M Cafe
11.2017 - 04.2018
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Store opening and closing responsibility
Service Supervisor
Woolworths Supermarket
02.2012 - 11.2016
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Monitored team's performance
- Managed team of 4-8 employees
- Appointed Reward's Card captain
Education
Certificate IV Justice Studies - Legal
TAFE SA
Adelaide, SA2021
Diploma of Justice Administration - Legal
TAFE SA
Adelaide, SA2012
Achieved SACE -
Mercedes College
Springfield, SA2008
Skills
- Invoice and account processing
- Client and provider documentation assessment
- Business documentation assessment
- Strong communication skills
- Complaint and De-escalation resolutions
- Client and provider retention
- Task Prioritization
- Document and File Management
- Delivery and Quality Assurance
- Refund processing
- Client Relationships
- Attention to Detail
- Outcome Accountability
Timeline
Client Relationship Consultant
My Plan Manager
02.2022 - Current
Customer Service & Sales Representative
NewsCorp Australia
07.2020 - 12.2021
Outbound Sales Call Center Agent
NewsCorp Australia
05.2019 - 07.2020
Petrol Station Attendant
Caltex StarMart
05.2018 - 07.2019
Casual Store Clerk
Haigh's Chocolates
04.2018 - 04.2018
Kitchen Hand
C.R.E.A.M Cafe
11.2017 - 04.2018
Service Supervisor
Woolworths Supermarket
02.2012 - 11.2016
Certificate IV Justice Studies - Legal
TAFE SA
Diploma of Justice Administration - Legal
TAFE SA
Achieved SACE -
Mercedes College