MACKENZI LOUIS
Surfers Paradise,QLD
Summary
Focused and professional individual with a strong background in customer service, maintenance scheduling, and documentation. Known for efficiency and contributing to team goals, I am a dedicated and hard-working student with a comprehensive understanding of maintenance processes, time management, and planning. Aim is to utilize skills and knowledge to effectively fill the vacancy on your team. Recognized by peers for creative thinking, consistently striving to support the achievement of team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Marina Attendant
Trinity Point Marina
04.2022 - 10.2024
- Responded quickly to emergency situations involving guests or vessels at the marina
- Assisted with boat maintenance tasks such as fueling, cleaning, and painting vessels
- Maintained cleanliness of marina grounds, docks, and boats through regular inspections
- Monitored weather conditions in order to advise customers when it was safe to go out on the water
- Updated reservation system daily with changes made by customers regarding their stay duration or other needs
- Coordinated dock assignments for new arrivals while ensuring maximum efficiency of the marina's space utilization
- Performed routine checks on mooring lines to ensure secure docking of boats in high winds and storms
- Implemented strategies for improving customer satisfaction ratings based on feedback from surveys
- Cleaned parking areas, offices, restrooms, or equipment, and removed trash
Yacht Detailer
Private Yacht Charters
01.2022 - 10.2024
- Assisted the captain with navigation and navigation-related duties
- Trained in the use of survival craft equipment such as lifeboats and inflatable rafts
- Performed detailed pre-voyage checklists which included verifying fuel levels and supplies onboard
- Maintained accurate logbooks that documented weather conditions, course changes, passenger activities
- Monitored engine performance by checking oil levels, coolant levels and fuel filters regularly
- Operated navigation systems including radar, GPS and VHF radios
- Navigated waterways in a variety of weather conditions and vessel types
Housekeeping Room Attendant
Morisset Serviced Appartments
12.2021 - 01.2023
- Serviced rooms by making beds, dusting and vacuuming
- Changed and replenished bed linens, towels, and guest amenities
- Managed time efficiently to complete assigned duties within allotted time frames
- Responded promptly to special guest requests, delivering exceptional service and experience
- Maintained a clean working environment by adhering to safety procedures and regulations
- Stocked supply cart with supplies for cleaning guest rooms
Cafe Worker
Chill'd Cafe & Bar
06.2020 - 12.2022
- Cleaned and sanitized workstations, counters, steam tables and other equipment
- Provided exceptional customer service while taking orders, serving food and drinks, and handling cash transactions
- Provided the highest quality of service to customers at all times
- Maintained cleanliness of cafe area by wiping down tables, restocking supplies, sweeping floors, and emptying trash receptacles
- Brewed coffee and tea and restocked creamers and sweeteners
- Prepared coffee drinks quickly and accurately according to company recipes or customer specifications
- Successfully completed opening and closing duties including counting money in the register drawer at end of shift
Education
High School -
Morisset High School
Morisset, NSW12.2023
High School -
Lakes Grammar An Anglican school
Warnervale, NSW12.2021
Skills
- Conflict Resolution
- Interpersonal Skills
- Boat Handling
- Marina Maintenance
- Upselling Services
- Teamwork Abilities
- First Aid Certification
- Attention to Detail
- Record Keeping
- Emergency Response
- Customer Service
- Cash Management
Certification
- Marine Engine Driver 2 NC
- First Aid Certificate
- Elements of shipboard safety
Timeline
Marina Attendant
Trinity Point Marina
04.2022 - 10.2024
Yacht Detailer
Private Yacht Charters
01.2022 - 10.2024
Housekeeping Room Attendant
Morisset Serviced Appartments
12.2021 - 01.2023
Cafe Worker
Chill'd Cafe & Bar
06.2020 - 12.2022
High School -
Morisset High School
High School -
Lakes Grammar An Anglican school
- Marine Engine Driver 2 NC
- First Aid Certificate
- Elements of shipboard safety
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