Mackenzi-grace Smith
Summary
Motivated Customer Service with experience serving others, who is an excellent communicator and a fast learner with a positive, infectious personality. As a former part-time waitress, barista and kitchen hand, my experience has provided me with customer service, organisation and communication skills. I am familiar with the best food practices for serving although i am eager to learn new skills for any job given.
Overview
4
4
years of professional experience
Work History
Waitress
The Woolshed Baa & Grill
11.2022 - 05.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Checked guests' identification before serving alcoholic beverages.
Retail Assistant
IGA Supermarket
01.2021 - 09.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Customer service and Money handling
- Handling food in the Delicatessen, such as cooking chickens, Preparing salads.
- General cleaning and organisation
- Replenished sales floor merchandise and organised shelves, racks and bins for optimal appearance.
Kitchen Hand
Barcoo Hotel
08.2019 - 02.2021
- Cleaned and sanitized dishes and utensils.
- Followed proper handling and sanitation procedures to comply with food safety standards.
- Maintained clean, trash-free workspaces to maximise productivity and safety.
- Chopped vegetables, prepared sauces, waited meals, washed dishes and general cleaning.
- Restocked supplies.
- Plated hot meals and salads in aesthetically pleasing arrangements.
- Maintained composure and work quality while under stress.
Education
No Degree -
Blackall State School
Blackall, QLDSkills
- Warm and Friendly
- Safety and Sanitation
- Food and beverage handling
- Hospitality Service Expertise
- Money Handling
- Customer service and assistance
- Excellent Written and Verbal Communication
- Locating Merchandise
- Hardworking
- Workplace Health and Safety Queensland Construction Induction Card
- Organised
- Motivated
Timeline
Waitress
The Woolshed Baa & Grill
11.2022 - 05.2023
Retail Assistant
IGA Supermarket
01.2021 - 09.2022
Kitchen Hand
Barcoo Hotel
08.2019 - 02.2021
No Degree -
Blackall State School
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