Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mackenzie Brogan

Geelong,VIC

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.

Overview

5
5
years of professional experience

Work History

Sales Representative

Total Tools
01.2023 - Current
  • Used in-store system to locate inventory and place special orders for customers.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Managed stores repair and warranty's.

Production Worker

Timbertruss
01.2020 - 03.2022
  • Collaborated with other production workers to achieve smooth running of production line.
  • Enhanced product quality by conducting regular inspections and identifying areas for improvement.
  • Collaborated with team members to optimize workflow, resulting in increased productivity and reduced downtime.

Food Preparation

McDonalds
03.2019 - 01.2020
  • Mentored new workers in food preparation, sanitation and safety procedures.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Followed food preparation and storage guidelines established by Health Department.

Education

Cert III in Fitness -

VFA Learning

Cert IV in Fitness -

VFA Learning

Youth Access Certificate -

Gordon Tafe

Year 7 - Year 11 -

St Joseph's College Geelong

Current White Card

Skills

  • Decision-Making
  • Staff education and training
  • Cash Handling
  • Supervision and leadership
  • Upselling
  • Goal-Oriented
  • Teamwork and Collaboration
  • Customer Service

Timeline

Sales Representative

Total Tools
01.2023 - Current

Production Worker

Timbertruss
01.2020 - 03.2022

Food Preparation

McDonalds
03.2019 - 01.2020

Cert III in Fitness -

VFA Learning

Cert IV in Fitness -

VFA Learning

Youth Access Certificate -

Gordon Tafe

Year 7 - Year 11 -

St Joseph's College Geelong

Current White Card
Mackenzie Brogan