Mackenzie Brown

• Streamlined administrative processes, supporting the office manager and enhancing team efficiency.
• Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
• Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Processed invoices for payment; tracked payments received from vendors and clients.
• Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
• Managed calendar reminders for upcoming deadlines or events associated with the office

• Staff Management: Led a high-performing team by recruiting, training, and mentoring staff, driving exceptional customer service, and achieving performance targets.
• Sales: Developed and implemented sales strategies to achieve store targets.
• Analysed daily, weekly, and monthly sales reports to identify trends and improvements.
• Customer Service: Ensured high customer satisfaction through excellent service.
• Customer relationship management. Managed VIP clients and in-store events.
• Visual Merchandising: Planned and executed visual merchandising strategies to enhance the shopping experience and maintain store presentation standards.
• Financial Management: Developed and managed budgets, forecasted sales, controlled expenses, and performed cash management duties including deposits and reconciliations.
• Store Operations: Ensured compliance with company policies, coordinated day-to-day operations, including scheduling , rostering , stock and maintenance.
• Problem Solving: Identified operational challenges and implemented solutions to enhance efficiency and performance.

• - Oversee daily operations of a high-end designer boutique, ensuring seamless execution of all front-end and back-end processes
• Lead a team of seven sales associates, providing training, coaching, and performance feedback to uphold the boutique's premium customer service standards.
• Manage store inventory, including stock replenishment, product ordering, and inventory audits, ensuring the store is consistently well-stocked and organized.
• Implement and maintain merchandising strategies that align with Tigerlily’s brand image, creating visually appealing displays that enhance the customer experience.
• In charge of all operational tasks, including opening and closing the store, cash handling, and end-of-day reconciliation. Monitor sales performance, manage budgets, and track key operational metrics to meet sales targets and ensure profitability.
• Develop and execute staffing schedules, optimizing team coverage to ensure efficient store operations during peak and off-peak hours. Coordinate with upper management to plan and execute seasonal promotions, events, and marketing strategies that drive foot traffic, and brand awareness.

Cultivate strong relationships with customers, providing personalized styling and product recommendations, while ensuring a welcoming and luxurious shopping experience.

• Delivered exceptional customer service, ensuring a positive guest experience and addressing any concerns promptly and professionally.
• Demonstrated strong multitasking skills, balancing customer service with order processing and collaboration with kitchen staff.
• Managed reservations, waitlists, and guest seating to optimize restaurant flow and minimize wait times.
• Ensured proper cleaning, organization, and maintenance of dining areas to meet health and safety standards.
• Operated POS systems, processed payments, and handled cash transactions accurately.
• Thrived in a fast-paced, high-pressure environment while maintaining a positive, customer-focused attitude.

• Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
• Answered incoming phone calls, responded to inquiries and transferred calls as needed.
• Coordinated communications, taking calls, responding to emails and interfacing with clients.
• Conducted research, compiled and typed statistical reports, synthesized information and provided excellent communication to disseminate information throughout organization.