Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Mackenzie Campbell

Australind

Summary

Proven Accounts Receivable Officer with a track record of enhancing customer satisfaction and streamlining invoice processes at WACHS. Skilled in Microsoft Excel and dispute resolution, adept at fostering professional relationships and implementing effective payment solutions. Demonstrated ability to improve internal controls and collaborate effectively, driving positive outcomes and efficient problem-solving.

Overview

4
years of professional experience

Work History

WACHS

Accounts Receivable Officer
01.2023 - Current

Job overview


  • Ensured timely invoicing by creating and issuing invoices to customers promptly after service delivery.
  • Collaborated with hospital administration teams to resolve billing disputes, promoting positive patient relationships.
  • Strengthened internal controls by reviewing current procedures and recommending improvements where necessary.
  • Maintained organized files, facilitating efficient record retrieval for audits and internal reviews.
  • Improved customer satisfaction by addressing inquiries professionally and providing clear explanations for payment issues.
  • Collaborated with cross-functional teams to develop effective strategies for debt recovery efforts.
  • Facilitated prompt resolution of invoice queries through proactive communication with clients and other departments within the company.
  • Contributed to a positive work environment through active participation in team meetings and ongoing professional development initiatives.
  • Contacted internal and external customers to obtain documentation to support invoices and claims.
  • Developed professional relationships with internal and external clients to encourage open communication and feedback.
  • Matched purchase orders with invoices and recorded necessary information.
  • Managed and responded to correspondence and inquiries from customers and vendors.
  • Supported management by processing invoices and documents with consistent on-time delivery.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.

Aldi

Customer Service Representative
01.2021 - 01.2023

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.

Education

LET Training
Online

Diploma from Human Resources Management
2024.09 - Current (8 months)

Skills

  • Microsoft Excel
  • Payment negotiations
  • Accounts receivable software
  • Invoice processing
  • Dispute resolution
  • Organization skills
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Critical thinking
  • Effective communication
  • Proactive and Self-motivated

Timeline

LET Training

Diploma from Human Resources Management
2024.09 - Current (8 months)

Accounts Receivable Officer

WACHS
01.2023 - Current

Customer Service Representative

Aldi
01.2021 - 01.2023

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Mackenzie Campbell