Mackenzie Caruana

• Staff Management

- Oversee training sessions of new personnel regarding operational processes, safety procedures, and delivering exceptional customer service.

- Monitored employee attendance and performance to ensure operational efficiency and improve team accountability.

- Prepare work schedules and assign team members to specific duties.

- Promote staff incentives to improve workplace productivity.

• Managerial experience

- Complete thorough opening, closing, and shift changeover functions to maintain operational standards each day.

- Coordinated special events, including birthday parties and cinema hires, enhancing customer experience and driving community engagement.

- Supervise cash handling procedures, reconcile daily sales reports, and maintain accurate records of all transactions for audit purposes.

- Resolve customer complaints efficiently and professionally.

Monitored ticket sales activities to confirm accuracy of financial transactions.

- Efficient and effective communication of briefs passed by higher-ups to staff.

- Monitoring and maintaining responsible service of Alcohol (RSA) procedures within the complex.

My exclusive responsibilities include:

Digital marketing:

Social media and local marketing (prior to company-wide marketing overhaul).

auditing:

Monitoring inventory levels for monthly stock-takes and assessing misuse of sellable consumables.

Oversee the auditable reports, maintenance of reports, and communicate concerns to the General Manager.

• General operations

- Conducted daily cinema operations to maintain high customer satisfaction and ensure compliance with safety regulations.

- Excellent verbal language is used to engage customers in conversation and effectively determine their needs and requirements.

• Qualifications gained

- RSA

- Fire safety and emergency training every 6 months

- Retail sales service training

- Cybersecurity and credit card training

- Threats and hazards training

- Food Safety training

• Examined the financial viability and creditworthiness of individuals.
• Monitored market trends, competitor strategies, and supplier activities to identify potential financial opportunities.
• Observed initial meetings with clients and investment bankers, enhancing understanding of client dynamics and investment processes.
• Engaged in daily team gatherings, gaining insights on project developments and strategic initiatives.