Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Mackenzie Clarke-Hippisley

Brisbane

Summary

Customer-focused professional with extensive experience in retail operations, particularly at IGA Plus Liquor. Demonstrated success in enhancing customer satisfaction through effective communication and maintaining high cleanliness standards. Recognised for optimising store operations and fostering teamwork, leading to increased customer loyalty and efficient management.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supermarket Assistant

IGA Plus Liquor
03.2022 - 05.2025
  • Supported store operations through effective opening and closing procedures as needed.
  • Trained new employees on best practices to facilitate quick acclimatization.
  • Enhanced customer satisfaction by delivering prompt, friendly checkout service.
  • Streamlined product restocking to maintain full, visually appealing shelves.
  • Processed cash transactions accurately while adhering to security protocols.
  • Collaborated with team members to promote efficiency and maintain positive atmosphere.
  • Communicated effectively during shift changes to ensure operational continuity.
  • Participated in merchandising efforts to create eye-catching displays that drive sales.

Cafe Assistant

Daughters At Hall
10.2020 - 12.2023
  • Exhibited a calm and friendly demeanour while resolving customer issues and complaints.
  • Surpassed customer expectations by ensuring a welcoming environment and prompt service.
  • Maintained cleanliness of floors, facility, and equipment to comply with company standards.
  • Executed accurate cash handling to support daily operations effectively.
  • Enhanced cafe efficiency by diligently cleaning and restocking supplies during peak hours.
  • Upheld high food safety standards through proper storage, preparation, and serving practices.
  • Cultivated repeat business by building strong relationships with customers through outstanding service.
  • Fostered a positive work environment through effective communication and teamwork among staff.

Skills

  • Customer assistance
  • Shelf stocking
  • Cleanliness standards
  • Health and safety compliance
  • Handling complaints
  • Product rotation
  • Product returns
  • Store maintenance
  • Price tagging
  • Stock management
  • Merchandise display

Certification

Year 12 - Senior Secondary Certificate


Certificate II Hospitality


Certificate II Tourism


Barista Course

Timeline

Supermarket Assistant

IGA Plus Liquor
03.2022 - 05.2025

Cafe Assistant

Daughters At Hall
10.2020 - 12.2023

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Mackenzie Clarke-Hippisley