MACKENZIE CRUSE
Tuncurry
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Boost Juice
11.2024 - 07.2025
- Prepare and organize the shop for the day ahead.
- Make and prepare drinks up to government standards.
- Deliver excellent customer service to the public.
- Display good hygiene and cleaning practices.
- Handle money and operate transactions
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Bartender
Lakeside Tavern
01.2024 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Apprentice Hair Dresser
Dickson Studio
01.2021 - 01.2021
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Assisted hair stylists with colorwork by applying base colors and toners.
- Answered telephone calls to provide information and schedule new appointments.
- Assisted hairdressers with cutting, coloring and styling hair to maintain salon workflow efficiency.
- Styled hair for large events such as annual fashion shows and special hair expos.
Retail Assistant
NewsXpress
01.2020 - 01.2021
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Used POS system to process sales, returns, online orders and gift card activations.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Skills
- Maintaining Clean Work Areas
- Basic Housekeeping
- Inventory Management Procedures
- POS Systems
- Payment Processing
- Cash Register Operations
- Social Media Platforms
- Chemical Composition
Certification
- RSA
- RCG
Timeline
Hospitality Worker
Boost Juice
11.2024 - 07.2025
Bartender
Lakeside Tavern
01.2024 - 02.2025
Apprentice Hair Dresser
Dickson Studio
01.2021 - 01.2021
Retail Assistant
NewsXpress
01.2020 - 01.2021
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