Mackenzie Currie
Emerald,QLD
Summary
Highly skilled Front Office Administrator with a broad experience in managing all aspects of front office administration, including handling correspondence, scheduling appointments, and providing outstanding customer service. Strong problem-solving skills coupled with the ability to manage multiple tasks simultaneously while maintaining professionalism and courtesy. Demonstrated impact on improving organizational efficiency through streamlining office operations and implementing procedural improvements.
Overview
7
7
years of professional experience
Work History
Front Office Administrator
Bolsolver Dental
Rockhampton, QLD
01.2020 - 07.2024
- Answered incoming calls from potential new patients and existing patient inquiries.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Conducted outbound calls to remind patients of upcoming appointments.
- Greeted patients upon arrival and provided them with necessary paperwork.
- Reviewed patient medical history documents prior to appointment scheduling.
- Verified insurance information prior to appointment booking.
- Provided clear instructions to patients regarding their upcoming visits.
- Managed a high volume of emails related to appointment scheduling requests.
- Inputted patient data into the electronic health record system.
- Generated daily reports on the number of booked, canceled, rescheduled appointments.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Ensured compliance with regulations when handling confidential information ensuring patient Privacy is maintained
- Worked collaboratively with other team members to meet departmental goals.
- Participated in safety meetings; adhered strictly to safety rules while performing duties.
Sales Associate
Surf Dive Ski
Emerald, Qld
01.2018 - 12.2019
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Maintained up-to-date knowledge of store merchandise and policies.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
High School Diploma -
Emerald State High School
Emerald, QLD10-2020
Skills
- Meeting Coordination
- Scheduling appointments
- Word Processing
- File Maintenance
- Database Administration
- Problem-solving aptitude
Reference
- Crissinda Davis - manager Bolsover Dental - contact details will be provided when requested
Timeline
Front Office Administrator
Bolsolver Dental
01.2020 - 07.2024
Sales Associate
Surf Dive Ski
01.2018 - 12.2019
High School Diploma -
Emerald State High School
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