Mackenzie Dammers
Wakerley,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Services Agent
Virgin Australia
08.2022 - Current
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Greeted guests upon arrival and offered assistance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Assistant
Nextra
06.2022 - 08.2022
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Processed transactions accurately, balancing cash registers at the end of each shift.
MARINA ADMINISTRATOR
Royal Queensland Yacht Squadron Marina
01.2022 - 06.2022
- Worked flexible hours across weekend and holiday shifts
- Maintained detailed digital and hard-copy records of berth statuses
- Collaborated with staff members to make accurate bookings
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed clients tenancy agreements, vessel insurance and booking forms
- Collected berth rental payments from clients
- Acted as first point of contact and reserved berths for prospective clients
- Processed POS transactions, including cash and credit purchases or refunds
RECEPTIONIST ADMINISTRATOR
Royal Queensland Yacht Squadron
10.2021 - 06.2022
- Answered incoming calls, directing clients to individuals addressing specific needs
- Promoted maintenance of professional and courteous customer interactions across reception personnel
- Kept reception area clean and neat to give visitors positive first impression
- Triaged incoming calls on multi-line phone system and directed to departments based on customer needs
- Collected membership payments from clients and updated account balances
- Processed POS transactions, including cash and credit purchases or refunds
Bartender
BARTENDER, Royal Queensland Yacht Squadron
03.2021 - 09.2022
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Kept alcoholic beverages well-stocked and organized to meet expected demands
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory
- Served high customer volumes during special events, nights and weekends
- Processed POS transactions, including cash and credit purchases or refunds
BEVERAGE ATTENDANT
FOOD, Hockey Queensland
03.2020 - 08.2021
FOOD RUNNER
Gumdale Tavern
08.2020 - 01.2021
FOOD PREPARATION WORKER
Craft Burgers
06.2019 - 03.2020
DISH HAND
Vivo Coffee
01.2018 - 01.2019
Education
Bachelor of Nursing -
Australian Catholic University
Brisbane, QLD11.2025
Lourdes Hill College
Brisbane, QLD11.2020
Skills
- Work effectively under pressure
- Positive Attitude
- Work effectively in a team environment
- Positive and motivated attitude
- Effective communication
- Good Telephone Etiquette
- Honesty and Integrity
- Multitasking and Prioritization
- Attention to Detail
- Interpersonal Skills
Certification
- Responsible Service of Alcohol
- Responsible Service of Gambling
- First Aid
- CPR
Timeline
Guest Services Agent
Virgin Australia
08.2022 - Current
Retail Assistant
Nextra
06.2022 - 08.2022
MARINA ADMINISTRATOR
Royal Queensland Yacht Squadron Marina
01.2022 - 06.2022
RECEPTIONIST ADMINISTRATOR
Royal Queensland Yacht Squadron
10.2021 - 06.2022
Bartender
BARTENDER, Royal Queensland Yacht Squadron
03.2021 - 09.2022
FOOD RUNNER
Gumdale Tavern
08.2020 - 01.2021
BEVERAGE ATTENDANT
FOOD, Hockey Queensland
03.2020 - 08.2021
FOOD PREPARATION WORKER
Craft Burgers
06.2019 - 03.2020
DISH HAND
Vivo Coffee
01.2018 - 01.2019
Bachelor of Nursing -
Australian Catholic University
Lourdes Hill College
Similar Profiles
Stephen DunnStephen Dunn
Aviation at Virgin AustraliaAviation at Virgin Australia
Saranchai ArayavutikulSaranchai Arayavutikul
Cabin Manager at Virgin AustraliaCabin Manager at Virgin Australia
Vanu SharmaVanu Sharma
Gate Operations Supervisor at Virgin AustraliaGate Operations Supervisor at Virgin Australia
David HargreavesDavid Hargreaves
Senior First Officer at Virgin AustraliaSenior First Officer at Virgin Australia
Barbara Vali-SkeltonBarbara Vali-Skelton
Swim Instructor at Moreton Bay CollegeSwim Instructor at Moreton Bay College