Mackenzie Dreyer
Canberra,Australia
Summary
Professional and approachable customer service professional with experience in reception-style duties across retail and hospitality environments. Strong communication skills with the ability to greet clients, manage enquiries, handle payments, and maintain organised front-of-house operations. Reliable, well-presented, and confident working independently while supporting team workflows.
Overview
4
4
years of professional experience
Work History
Supervisor
Supabarn
Canberra, Australia
11.2023 - Current
- Managed shift coordination and supported daily operational schedules.
- Resolved customer issues with professionalism, ensuring timely escalation for complex cases to maintain service standards.
- Acted as primary point of contact for customers, addressing enquiries in person and by phone.
- Created a professional and welcoming front-of-store environment, contributing to positive customer experiences.
- Handled cash transactions, refunds, and reconciliations with accuracy.
- Ensured compliance with workplace procedures and safety standards.
- Supported opening and closing procedures and maintained workplace safety standards.
Customer Service Attendant
La Sable Pâtisserie
Canberra, Australia
04.2022 - 01.2024
- Welcomed customers and managed front-of-house interactions in a professional manner.
- Took orders, processed payments, and managed POS systems accurately.
- Answered customer questions and handled requests efficiently during busy periods.
- Maintained clean, organised service and counter areas.
- Assisted with opening and closing procedures and daily setup.
- Developed strong multitasking and communication skills in a fast-paced environment.
Babysitter
Crace, Australia
10.2021 - 04.2022
- Communicated clearly and professionally with parents regarding schedules and care needs.
- Managed bookings, timekeeping, and payments independently.
- Maintained confidentiality and responsibility when handling personal and family information.
- Displayed reliability and organization in daily tasks.
Education
High School Diploma -
St Francis Xavier High School
Florey, ACTSkills
- Front Desk & Reception Support
- Appointment & Schedule Coordination
- Customer Enquiry Handling
- Professional Phone & In-Person Communication
- Cash Handling & POS Systems
- Data Entry & Record Keeping
- Time Management & Reliability
- Confidentiality & Professional Conduct
Availability
Reliable and flexible, with a proven commitment to early starts and weekend work.
Timeline
Supervisor
Supabarn
11.2023 - Current
Customer Service Attendant
La Sable Pâtisserie
04.2022 - 01.2024
Babysitter
10.2021 - 04.2022
High School Diploma -
St Francis Xavier High School